Laura Cruz Oviedo

Company Overview: Grande Villas - Cypress Pointe - Grand Beach

• Engaged with guests to promote vacation ownership opportunities.
• Supported marketing campaigns and guest services in English and Spanish.
• Handled inquiries, reservations, and event promotions with a focus on client satisfaction.
• Contributed to sales and marketing strategies enhancing guest loyalty.

Company Overview: Closest to Universal

• Delivered guest service in English and Spanish, handling check-ins, check-outs, and reservations via the PEP platform.
• Served as Manger on Duty, overseeing operations, shift audits and staff coordination.
• Processed invoices, booking balances and billing reports

• Organized hotel events and supported social media presence
• Provided personalized guest attention to improve client retention

• Developed event plans, timelines and budgets.
• Assisted in creating promotional materials for events.
• Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
• Supported local tourism activities and reservations