Laura Curley
Summary
Achieved high levels of customer service through effective recruiting, training, and staff development in store operations.,Drove sales forecasting and budgeting activities, resulting in improved merchandising outcomes.,Elevated team performance by implementing training programs that focused on exceptional customer service and goal attainment.
Overview
16
16
years of professional experience
Work History
Store Manager
Goodwill Industries Of Central Michigan
Coldwater
04.2025 - Current
- Manage daily store operations and ensured optimal customer service.
- Oversee inventory management and maintained accurate stock levels.
- Trained and mentored team members on product knowledge and sales techniques.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Maintained accurate records of employee performance reviews.
Store Manager
Cycle Gear
Canoga Park
08.2018 - 03.2025
- Controlled monthly operations budget, minimizing financial discrepancies and ensuring fiscal responsibility.
- Oversaw receiving and display of incoming products meeting planned promotions and seasonal rotation for sales events.
- Engaged customers to enhance shopping experiences and support revenue growth.
- Recruited, trained and supervised new employees.
- Conducted recruitment processes for new employees, ensuring effective onboarding and training.
- Managed daily sales transactions, ensuring accurate cash reconciliation and timely bank deposits.
- Addressed and resolved customer complaints promptly to enhance customer satisfaction.
Sales & Rental
L&W Motorsports
Van Nuys
06.2011 - 01.2020
- Organized and presented merchandise to enhance sales visibility.
- Booking rentals.
- Managed rental department operations and ensured customer satisfaction.
- Processed customer invoices to facilitate accurate billing and transactions.
- Coordinated the booking process for rental transactions.
Assistant Store Manager
Cycle Gear
Canoga Park
11.2014 - 07.2018
- Consistently met or surpassed business targets by fostering employee engagement and implementing proactive planning.
- Managed opening and closing procedures while recommending changes that improved daily operational efficiency.
- Rotated merchandise and displays to showcase new products and promotions, enhancing customer engagement.
Sales Associate
M&M Motorsports Inc
Northridge
01.2010 - 06.2011
- Collaborated with retail representatives to enhance product presentations and advertising collateral, contributing to improved sales.
- Organized racks and shelves to create visual appeal that engaged customers and highlighted specific merchandise.
- Maintained inventory levels and organized merchandise displays effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Managed inventory levels and organized merchandise displays to ensure optimal product visibility.
Education
Bachelor of Business Administration - Business Administration
California State University
Camarillo, CAPsychology -
College of The Canyons
Valencia, CASkills
- Operational Management
- Inventory management
- Staff scheduling
- Sales reporting
- Budget control
- Retail Marketing
- Team Leadership
- Customer service
- Time management
- Ability to work under pressure
- Appeal
Languages
- English
- Spanish
- English
Timeline
Store Manager
Goodwill Industries Of Central Michigan
04.2025 - Current
Store Manager
Cycle Gear
08.2018 - 03.2025
Assistant Store Manager
Cycle Gear
11.2014 - 07.2018
Sales & Rental
L&W Motorsports
06.2011 - 01.2020
Sales Associate
M&M Motorsports Inc
01.2010 - 06.2011
Bachelor of Business Administration - Business Administration
California State University
Psychology -
College of The Canyons