Laura Davenport
GA - Centerville,GA
Summary
Proficient Program Support Specialist desiring a challenging new position. Adept at achieving productivity goals and maintaining professional calm in high-volume environments. Advanced skills in recordkeeping, data analysis, and account management.
Overview
41
41
years of professional experience
Work History
Program Support Specialist
Robins Air Force Base
Warner Robins, Georgia
06.2003 - 07.2016
- Coordinated activities among departments to ensure efficient workflow throughout the organization.
- Provided guidance for personnel on job-related issues such as customer service techniques or problem resolution methods.
- Ensured all safety protocols were followed, conducted safety inspections, and implemented corrective action when necessary.
- Conducted regular meetings with staff to discuss progress on objectives and goals.
- Maintained accurate records of staff attendance, payroll information, and other related documents.
- Analyzed operational data to identify areas of improvement or potential problems.
- Implemented new procedures in accordance with company policy changes or organizational needs.
- Communicated with upper management regarding departmental updates or any issues that need attention.
- Created weekly and monthly reports summarizing key metrics such as revenue generated or labor costs incurred.
- Established quality control systems to monitor product consistency across multiple locations.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Administrative Technician
USAF
02.1975 - 05.1993
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Provided administrative support to executive staff by scheduling meetings, preparing documents, and maintaining records.
- Responsible for training incoming personnel on proper formats
- Appointed Inspector for file documentation within entire Squadron
- Quality control for all documents associated with EPR (appraisals of personnel) awards, & correspondence
Education
Some College (No Degree) - Dietetics
Ferris State University
Big Rapids, MISkills
- Service Level Agreements
- File Retrieval
- Quality controls
- Testing protocols
- Troubleshooting skills
- Recordkeeping requirements
- Documentation Management
- Customer Relations
- Customer Service
- Records Management
Timeline
Program Support Specialist
Robins Air Force Base
06.2003 - 07.2016
Administrative Technician
USAF
02.1975 - 05.1993
Some College (No Degree) - Dietetics
Ferris State University