Overview
Work History
Education
Languages
Timeline
background-images

Laura De armas

miami,Florida

Overview

13
13
years of professional experience

Work History

CAR Costumer Asistent Representative

Envoy Airlines
01.2015 - Current
  • Assisted customers with inquiries, providing accurate information regarding flight schedules and services.
  • Trained new staff on customer service best practices and airline policies for consistent performance.
  • Review inventory levels of supplies, ensuring availability for daily operations without interruptions.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy traffic in curbside.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty through excellent service.


Aircraft Ground Safety

Envoy Airlines
11.2012 - 01.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Applied Science -

Cuam (Colegio Universitario Administracion Y Mercadeo)
Caracas, Venezuela
12-2001

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

CAR Costumer Asistent Representative

Envoy Airlines
01.2015 - Current

Aircraft Ground Safety

Envoy Airlines
11.2012 - 01.2015

Associate of Applied Science -

Cuam (Colegio Universitario Administracion Y Mercadeo)
Laura De armas