Laura De armas
miami,Florida
Overview
13
13
years of professional experience
Work History
CAR Costumer Asistent Representative
Envoy Airlines
Miami, FL
01.2015 - Current
- Assisted customers with inquiries, providing accurate information regarding flight schedules and services.
- Trained new staff on customer service best practices and airline policies for consistent performance.
- Review inventory levels of supplies, ensuring availability for daily operations without interruptions.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy traffic in curbside.
- Monitored customers for signs of security concerns and escalated issues to management.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty through excellent service.
Aircraft Ground Safety
Envoy Airlines
Miami, FL
11.2012 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Science -
Cuam (Colegio Universitario Administracion Y Mercadeo)
Caracas, Venezuela12-2001
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
CAR Costumer Asistent Representative
Envoy Airlines
01.2015 - Current
Aircraft Ground Safety
Envoy Airlines
11.2012 - 01.2015
Associate of Applied Science -
Cuam (Colegio Universitario Administracion Y Mercadeo)