Stephanie Navarro
Las Vegas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
CORT Furniture
Las Vegas, NV
02.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed inventory using CORT's proprietary systems to ensure accurate fulfillment.
- Provided support to team members by sharing best practices and training on system usage.
- Collaborated with cross-functional teams to enhance customer service processes and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Supervisor
PSI
Las Vegas, NV
01.2018 - 01.2023
- Tier 2 Supervisor
- Data entry specialist
- Responsible for Monitoring up to 16 tier two agents
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly while adhering to company policies
- Investigated and resolved customer inquiries and complaints quickly
- Effective liaison between customers and internal departments
- Responsible for Candidate Research, Site Closures and Social Media Monitoring
- Supervised customer service team to enhance service delivery and operational efficiency.
- Developed training programs to improve staff performance and customer interaction skills.
Cashier
Dick's Sporting Goods
Henderson, NV
01.2017 - 01.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Supervisor Keyholder
Kids Formal
Henderson, NV
01.2014 - 01.2018
- Promoted to Supervisor in January 2018.
- Greet customers and ascertain what each customer wants or needs.
- Recommend select and help locate or obtain merchandise.
- Compute sales prices, total purchases and receive and process cash pr credit payments.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
- Maintain records related to sales.
- Place special orders or call other stores to find desired items.
- Ticket, arrange and display merchandise to promote sales.
Customer Service Representative
C3/CustomerContactChannels
Las Vegas, NV
01.2016 - 01.2017
- Schedule and confirm appointments for members.
- Answer telephones and direct calls to appropriate department.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Review insurance policy terms to determine whether a particular procedure or request is covered by insurance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High school Diploma -
Chaparral High School
Las Vegas, NVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Order processing
- De-escalation techniques
- Research
Certification
Driver's License
Additional Information
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service Representative
CORT Furniture
02.2024 - Current
Customer Service Supervisor
PSI
01.2018 - 01.2023
Cashier
Dick's Sporting Goods
01.2017 - 01.2018
Customer Service Representative
C3/CustomerContactChannels
01.2016 - 01.2017
Supervisor Keyholder
Kids Formal
01.2014 - 01.2018
High school Diploma -
Chaparral High School