Laura Del Alto
Ridgecrest
Summary
Dynamic Sales Associate with a proven track record at EXPRESS, excelling in customer service and cash handling. Recognized for boosting sales through relationship-building and effective product recommendations. Adept at training new staff and fostering teamwork, contributing to a positive store environment and achieving sales targets. Passionate about enhancing customer satisfaction and store performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
EXPRESS (Clothing)
San Diego, CA
11.2011 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
No Degree - Child Development
Cerro Coso Community College
Ridgecrest, CA08-2026
No Degree - General Studies
San Diego City College
San Diego, CA08-2018
Skills
- Customer service
- Teamwork and collaboration
- Excellent people skills
- Goal oriented
- Money handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales training
- Shipment processing
- Fitting room maintenance
- Friendly and outgoing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
EXPRESS (Clothing)
11.2011 - 11.2021
No Degree - Child Development
Cerro Coso Community College
No Degree - General Studies
San Diego City College