Alba Mendez
Miami
Summary
Skilled in coordination and active listening, I consistently exceeded customer expectations, contributing to team efficiency and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 5+ years experience in sales and customer services.
Overview
7
7
years of professional experience
Work History
Sales Associate
Express Clothing
10.2024 - Current
- Cashier
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor and sales online.
- Restocked shelves to maintain product availability and store appearance.
Sales Associate
J-Crew Factory
06.2025 - 09.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Sales in store floor
- Cashier
Customer Service Representative
Celular.com
01.2023 - 01.2024
- Responded to customer requests for products, services, and company information
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier
Cootel Nicaragua
02.2019 - 03.2022
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Answered questions about store policies and addressed customer concerns
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
Business Administration -
INATEC Boaco
Boaco, NicaraguaMarketing And Publicity -
INATEC Boaco
Boaco, NicaraguaHigh School Diploma -
Emilio Sobalvarro Suarez
Boaco, NicaraguaEnglish - English Language
Miami Dade College
Miami, FLSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Coordination
- Microsoft
Languages
English
Limited Working
Spanish
Native/ Bilingual
Timeline
Sales Associate
J-Crew Factory
06.2025 - 09.2025
Sales Associate
Express Clothing
10.2024 - Current
Customer Service Representative
Celular.com
01.2023 - 01.2024
Cashier
Cootel Nicaragua
02.2019 - 03.2022
Marketing And Publicity -
INATEC Boaco
High School Diploma -
Emilio Sobalvarro Suarez
Business Administration -
INATEC Boaco
English - English Language
Miami Dade College