Laura Ann DePaoli
Brewster,NY
Summary
- Managed office operations for veterinary practices including scheduling, billing, advertising, banking, reconciliation, staff supervision, computerized records and inventory.
- Excellent customer service and problem-solving skills with clients, staff, and vendors.
- Well experienced, compassionate, and effective in providing care for large and small animals under the direction of a veterinarian.
- Trained horses for fox hunting; cared for horses and hounds; apprenticed in Whipper-in position for ten years with Millbrook Hunt.
- Knowledge of and practical experience in home and farm building and repair projects.
Overview
46
46
years of professional experience
Work History
Office Administrator
National Veterinary Associates/ Equine Integrated Veterinary Solutions
01.2024 - 03.2026
- All office procedures.
- Scheduling for equine veterinary doctors.
- Handling of office phones and clients.
- HVMS software.
- Corporate financial reports.
- Accounts payables and receivables.
- Travel bookings.
- Invoicing and client statements.
- Fleet management.
CSR
Dr. Justin Nowowiejski, Southeast Animal Hospital
01.2023 - 01.2024
- Answer phones for whole practice, monitor client and schedule flow.
- Set appointments into daily schedule.
- Greet, check-in and check-out clients.
- Prepare patient records for surgery admissions.
- Review medical history.
- Maintain facility cleanliness.
- Process payments.
- Dispense medications.
- Invoice clients.
- Handle emails and replies.
Office Manager/Veterinary Assistant
Dr. Mark Aiken, Kilshannagh Veterinary Clinic
Ancram, USA
01.2014 - 01.2023
- Assist equine veterinarian with all aspects of practice, including managing office, billing, customer service, inventory and ordering.
- Assist with medical examinations and procedures including x-rays, ultrasounds, blood work, vaccinations, and dental procedures, minor surgeries.
- Experienced with Triple Crown ImproMed Veterinary software.
- Care of equine stabled on business property.
Office Manager/Veterinary Assistant
Dr's Mark & Christine Aiken, Kilshannagh Veterinary Clinic
Ancramdale, USA
01.2009 - 01.2014
- Managed office and assisted in all aspects of a large and small animal veterinarian practice.
Horse Trainer
Mrs. Richard Kimball
Millbrook, USA
01.1992 - 01.2012
- Trained horses for fox hunting.
- Cared for horses and assisted with fox hounds.
- Trained and handled hounds at hound shows.
- Fox hunted with Millbrook Hunt.
Office Manager
Cross Country International Equestrian Vacations, Inc.
Millbrook, USA
01.1994 - 01.2000
- Ensures all office operations were performed efficiently and smoothly.
- Marketed and sold International equestrian vacations.
- Represented company at overseas locations.
Office Assistant
Millbrook Equestrian Center
Millbrook, USA
01.1992 - 01.1994
- Organized and coordinated special events, including advertising, at the Equestrian Center.
- Assisted in the operation of all office operations.
Graphic Artist/Assistant Advertising Manager/Administrator Store Planning & Design, Assistant to Merchandising Director
Lloyd Lumber Company
Danbury, USA
01.1980 - 01.1982
- Designed graphics for advertising lumber and home building products, designed advertising layouts, pasteup and painting and design of instore promotional posters and banners.
- Assisted Advertising Manager with all aspects of Advertising Office.
- Assisted in store planning, new store construction, remodels of existing retail locations, liaison between in-house architect and construction crew.
- Co-ordinate vendors for deliveries and deadlines.
- Assist Merchandising Director in all aspects of purchasing department, attend product shows and provide feedback.
- Help provide smooth daily operations between buyers, warehouse, advertising department and retail stores.
Education
High School -
North Salem High School
Technical Certification - Commercial Art
BOCES Technical School
Certification - Equine & Canine Massage
Equissage
Skills
- Office administration
- Payables management
- Client support
- Oracle
- Appointment management
- Accounts receivable management
- Construction knowledge
- Medical record management
- Equine care/training/transport
- Inventory management
- Vehicle logistics management
- Invoicing and statements
- Analytical reasoning
- maintenance of equipment
- Corporate financial reporting
- Veterinary radiology support
- Fox Hunting
- Infusions Software HVMS
- QuickBooks
- Special Events
- MS Office
- Graphic Design
- Vendor Relations
- Travel Bookings
- Lab sample preparation
- Surgical assistance
Timeline
Office Administrator
National Veterinary Associates/ Equine Integrated Veterinary Solutions
01.2024 - 03.2026
CSR
Dr. Justin Nowowiejski, Southeast Animal Hospital
01.2023 - 01.2024
Office Manager/Veterinary Assistant
Dr. Mark Aiken, Kilshannagh Veterinary Clinic
01.2014 - 01.2023
Office Manager/Veterinary Assistant
Dr's Mark & Christine Aiken, Kilshannagh Veterinary Clinic
01.2009 - 01.2014
Office Manager
Cross Country International Equestrian Vacations, Inc.
01.1994 - 01.2000
Horse Trainer
Mrs. Richard Kimball
01.1992 - 01.2012
Office Assistant
Millbrook Equestrian Center
01.1992 - 01.1994
Graphic Artist/Assistant Advertising Manager/Administrator Store Planning & Design, Assistant to Merchandising Director
Lloyd Lumber Company
01.1980 - 01.1982
High School -
North Salem High School
Technical Certification - Commercial Art
BOCES Technical School
Certification - Equine & Canine Massage
Equissage