Laura Desantis
Wappingers Falls,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Supervisor of Retail Events
Wis International/Product Connections
Wappingers Falls NY
08.2013 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
General Studies
Marin County College
San Rafael, CA05.1986
Skills
- Staff Development
- Data Analysis
- Complex Problem-Solving
- Financial Management
- Idea Development and Brainstorming
Timeline
Supervisor of Retail Events
Wis International/Product Connections
08.2013 - 02.2024
General Studies
Marin County College