Laura Diaz
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Licensed Insurance Sales Representative
Frantz Gaston Jr State Farm Agency Inc
Paterson, New Jersey
04.2023 - Current
- Educated clients on various insurance products and coverage options.
- Guided customers in completing accurate insurance applications and documentation, ensuring compliance and efficiency.
- Conducted policy reviews to identify coverage gaps and recommend solutions.
- Cultivated strong client relationships to enhance trust and improve retention rates.
- Handled customer inquiries and resolved issues promptly and professionally.
- Generated leads through referrals from existing clients and cold-calling prospects.
- Advised customers on available discounts for multiple policies or payment plans.
- Assisted customers throughout the claims process, providing support and clarity to navigate challenges.
- Answered questions regarding billing issues, policy changes, endorsements.
Bookkeeper
Laur Xpress Corporation
The Bronx, New York
08.2021 - 04.2023
- transactions accounts payable and receivable to ensure timely processing.
- Reconciled bank statements with internal financial records regularly.
- Assist clients with money transfers transsactions.
Cashier/Front Store Manager
Key Food Supermarket
New York, New York
10.2019 - 08.2021
- Processed customer transactions efficiently at checkout stations.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints with patience and professionalism.
- Maintained cleanliness and organization of checkout areas.
Education
Bachelor of Science in Marketing -
Pontificia Universidad Catolica Madre Y Maestra PUCMM, DR
01.2013 - 06.2013
Juan XXIII High School, Dominican Republic
Skills
- Policy analysis
- Client assessment
- Microsoft Office (Word, Excel, Outlook)
- Problem-Solving
- Time Management
- Organizational Skills
- Teamwork
- Bilingual: English and Spanish
- Communication Skills
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Property & Casualty Licensed
- Life Insurance Licensed
Timeline
Licensed Insurance Sales Representative
Frantz Gaston Jr State Farm Agency Inc
04.2023 - Current
Bookkeeper
Laur Xpress Corporation
08.2021 - 04.2023
Cashier/Front Store Manager
Key Food Supermarket
10.2019 - 08.2021
Bachelor of Science in Marketing -
Pontificia Universidad Catolica Madre Y Maestra PUCMM, DR
01.2013 - 06.2013
Juan XXIII High School, Dominican Republic