Michael Yates
Danville,VA
Summary
Dynamic professional with a proven track record in client relationship building and policy analysis, honed across roles at Humana and other leading companies. Excelled in expanding client bases and improving retention rates through expert team training and development. Skilled in leveraging product knowledge for new business development, achieving notable success in lead prospecting and account retention. Driven Representative with eight years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
26
26
years of professional experience
Work History
Licensed Insurance Sales Representative
Humana
01.2020 - Current
- Provided ongoing support to existing clients, ensuring they remained satisfied with their coverage and the company''s services.
- Actively participated in community events as a representative of the company, establishing positive relationships with potential clients.
- Improved client retention rates through excellent relationship-building skills and proactive followups.
- Expanded client base by leveraging networking opportunities and generating referrals from satisfied customers.
- Boosted team productivity by participating in regular training sessions and sharing knowledge with colleagues.
Life Insurance Sales Representative
Transamerica Life Insurance Company
06.2016 - 01.2020
- Enhanced team productivity by sharing best practices and collaborating on sales strategies.
- Generated new business leads by networking within the local community and leveraging professional connections.
- Improved client retention rates by providing exceptional customer service and tailored insurance solutions.
- Boosted customer satisfaction levels by resolving concerns promptly and professionally.
- Exceeded sales targets through in-depth knowledge of life insurance products and effective sales techniques.
Robot Operator
Columbia Flooring
06.2013 - 06.2016
- Coordinated closely with quality control personnel to address any discrepancies found during inspections promptly ensuring conformity with established standards.
- Reduced waste by regularly examining robots'' performance, identifying inefficiencies, and making necessary adjustments.
- Provided training and guidance to operators, ensuring proper usage of robotic systems for optimal results.
- Enhanced workplace safety through diligent maintenance and inspection of robotic equipment.
Store Manager
Advance Auto Parts
03.1998 - 06.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Science - Sociology
Averett University
Danville, VA05.2003
Associate of Science - Administration Of Justice
Danville Community College
Danville, VA05.2001
Skills
- Client Relationship Building
- Policy analysis
- Account Retention
- Team training and development
- Product Knowledge
- Licensed Insurance Agent
- Rapport Building
- New Business Development
- Lead prospecting
Additional Information
- Current Humana Change Champion, serving since 2023
- Past Humana Well-Being Advocate serving from 2021-2023
- New Agent Mentor to several Humana new hires
Timeline
Licensed Insurance Sales Representative
Humana
01.2020 - Current
Life Insurance Sales Representative
Transamerica Life Insurance Company
06.2016 - 01.2020
Robot Operator
Columbia Flooring
06.2013 - 06.2016
Store Manager
Advance Auto Parts
03.1998 - 06.2013
Bachelor of Science - Sociology
Averett University
Associate of Science - Administration Of Justice
Danville Community College