Laura Dodd

Dynamic Patient Services Coordinator with extensive experience at Trinity Health, excelling in healthcare administration and patient communication. Proven ability to streamline appointment processes, enhancing patient satisfaction. Proficient in electronic health records management and adept at resolving complex patient inquiries with empathy and professionalism. Committed to maintaining HIPAA compliance and delivering exceptional service.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• USA,Chanhassen,10 2025,8 2025,Southwest Eye Care,Customer Service Representative
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow-up with customers
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
• Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations
• Patient Services Representative
• Allina Health
• 10 2025
• Current
• Shakopee
• USA
• Patient Check-in and Registration:Greet patients, collect necessary information (demographics, insurance, etc.), and register them for appointments or procedures.
• Appointment Scheduling:Schedule appointments, offer reminder calls, and inform patients about delays or wait times.
• Insurance Verification and Billing:Verify insurance eligibility, process co-payments, and assist with billing inquiries.
• Patient Communication:Answer phone calls, address patient concerns, and provide information about medical services.
• Record Keeping:Maintain and update patient records, ensuring accuracy and confidentiality.
• Administrative Tasks:File paperwork, manage patient accounts, and assist with other administrative duties.
• Patient Services Coordinator
• Trinity Health
• 8 2023
• 6 2025
• Mason City
• USA
• Coordinated patient scheduling and follow-up communications to enhance service delivery.
• Managed electronic health records, ensuring data accuracy and compliance with regulations.
• Developed patient information materials to improve understanding of services offered.
• Streamlined appointment processes, reducing wait times and improving patient satisfaction.
• Trained new staff on office protocols and patient interaction best practices.
• Collaborated with healthcare providers to resolve patient inquiries and concerns efficiently.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Administrative Assistant
• The Andersons Inc
• 9 2015
• 8 2020
• Manly
• USA
• Managing and distributing information within an office setting.
• Primary duties include answering multi line phones, maintaining files, greeting customers, purchasing, timekeeping/payroll, opening and sorting incoming mail, ordering office supplies and janitorial duties.
• Safety Coordinator
• Express Temps/Wess Inc
• 4 2015
• 7 2015
• Mason City
• USA
• Answering phones, assisting with billing, entering daily Truck Drivers log and time sheets.
• Filing, copying, data entry, running company errands and janitorial.
• Skills Used: typing, data entry, multi-line phone systems, copy/fax/scanner computer.
• Customer Service Representative
• United LP - North Iowa Coop
• 6 2010
• 12 2013
• Mason City
• USA
• Accounts receivable, accounts payable, petty cash, LP sales, multi line phones, data entry, fill propane tanks, clean, customer service and office management.
• Developed training materials for ongoing employee skill enhancement.
• Managed escalated issues, facilitating effective resolution strategies.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.