Sun O'Donnell
Fremont,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and attention to detail. Willingness to take on added responsibilities to make the daily operations run proficient and smooth. Always looking to go above and beyond for those around me.
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Bay Area Kids Dentist
06.2021 - Current
- Scheduling patient appointments for existing or new patients.
- Collecting information to schedule patient appointments. This includes asking parents pertinent or sensitive questions as to why appointment is needed, personal information about their child/children as well as their own as discreetly as possible to maintain privacy and HIPPA compliance.
- Conducting pre-appointment tasks such as checking insurance eligibility and benefits, ensuring all necessary patient forms are completed and financial agreements are prepared prior to appointment.
- Greeting then check-in patients for their appointments. Presenting treatment plans and cost break down of visit.
- Check-out patients including scheduling their next appointment(s) and explaining any paperwork or referrals per doctor's instructions.
- Collect patient payments and processing them thru Poynt terminal then applying payments to patient's electronic ledger.
- Maintaining patient files and charts with notes, updating documents or images taken or received for patient.
- Insurance claims - submissions, appeals and processing payments received.
- Coordinate with other offices for patient's care by sharing referral information and records.
- Handle patient requests made via phone, email, text message or in-person.
- Accounts receivable.
- Run financial reports daily, weekly and monthly.
- General office multi-tasking duties such as email correspondence, answer phones, typing, filing, send or receive fax messages, and responding to patient text messages.
- Use of dental practice management software - Eaglesoft and Dentrix along with other support platforms - Poynt and Adit.
Patient Services Representative
Bay Area Kids Dentist
05.2022 - Current
- Scheduling patient appointments for existing or new patients.
- Collecting information to schedule patient appointments. This includes asking parents pertinent or sensitive questions as to why appointment is needed, personal information about their child/children as well as their own as discreetly as possible to maintain privacy and HIPPA compliance.
- Conducting pre-appointment tasks such as checking insurance eligibility and benefits, ensuring all necessary patient forms are completed and financial agreements are prepared prior to appointment.
- Greeting then check-in patients for their appointments. Presenting treatment plans and cost break down of visit.
- Check-out patients including scheduling their next appointment(s) and explaining any paperwork or referrals per doctor's instructions.
- Collect patient payments and processing them thru Poynt terminal then applying payments to patient's electronic ledger.
- Maintaining patient files and charts with notes, updating documents or images taken or received for patient.
- Insurance claims - submissions, appeals and processing payments received.
- Coordinate with other offices for patient's care by sharing referral information and records.
- Handle patient requests made via phone, email, text message or in-person.
- Accounts receivable.
- Run financial reports daily, weekly and monthly.
- General office multi-tasking duties such as email correspondence, answer phones, typing, filing, send or receive fax message, and responding to patient text messages.
- Use of dental practice management software - Eaglesoft and Dentrix along with other support platforms - Poynt and Adit.
Education
High School Diploma -
06.1993
No Degree - Mass Communications
No Degree - Mass Communications
Skills
- Customer Service
- Clerical and Filing Support
- Payment collections and cash handling
- Data Entry
- Claims handing and insurance verification
- Record Keeping
- Accounts receivable / billing
- Administrative and Office Support
- Basic use of Word and XL Spreadsheets
Affiliations
- Union City American Little League - Board Member since 2015
Certification
- BLS CPR AED , American Red Cross - February 2024
- Posted Dispatcher Test - September 2023
- Typing, Fremont Adult School - February 2024
Timeline
Patient Services Representative - Bay Area Kids Dentist
05.2022 - Current
Patient Services Representative - Bay Area Kids Dentist
06.2021 - Current
St. Patrick-St. Vincent's High School - High School Diploma,
California State University - East Bay - No Degree, Mass Communications
Diablo Valley College - No Degree, Mass Communications
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