Laura Driver
Kansas City,MO
Summary
Driven professional with a track record of surpassing sales quotas at Carvana through expert industry knowledge and persuasive techniques. Excelled in diverse roles, from sales advocacy to childcare, demonstrating exceptional conflict mediation and MS Office proficiency. Achieved significant customer satisfaction and retention by leveraging interpersonal skills and technological adeptness. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
7
7
years of professional experience
Work History
Sales Advocate
Carvana
03.2022 - 08.2024
- Developed and implemented sales strategies to increase revenue.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
Childcare Provider
Self Employed
06.2020 - 03.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Responded to inquiries from parents and guardians.
- Read stories, sang songs and facilitated creative play.
Hotel Receptionist
Days Inn & Suites
09.2017 - 09.2020
- Collected room deposits, fees, and payments.
- Answered phone within 816-459-2024 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored staff performance and provided feedback and guidance.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed time efficiently in order to complete all tasks within deadlines.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Associate of Arts -
Johnson County Community College
Overland Park, KSSkills
- Sales Reporting
- Industry Expertise
- Cold-calling
- Persuasion techniques
- Appointment Scheduling
- Call Management
- Conflict Mediation
- Positive Reinforcement
- Classroom Organization
- Behavior Modeling
- Child Development
- Software Applications
- MS Office Applications
- Developing applications
- Computer Programming
Timeline
Sales Advocate
Carvana
03.2022 - 08.2024
Childcare Provider
Self Employed
06.2020 - 03.2022
Hotel Receptionist
Days Inn & Suites
09.2017 - 09.2020
Associate of Arts -
Johnson County Community College
Similar Profiles
James HoggJames Hogg
Customer Experience Advocate at CarvanaCustomer Experience Advocate at Carvana
Jonathan MarinJonathan Marin
Line Lead - Post Production at CarvanaLine Lead - Post Production at Carvana
John DowntonJohn Downton
Associate General Manager at CarvanaAssociate General Manager at Carvana
Karileigh BujanovichKarileigh Bujanovich
Senior Project Manager at CarvanaSenior Project Manager at Carvana
Robin ThomasRobin Thomas
Legal Assistant at Waits & BrownleeLegal Assistant at Waits & Brownlee