LAURA EDGAR
Bethel Park,PA
Summary
Relationship-driven and compassionate professional with a diverse background in customer service, sales, account management, community outreach, and administrative support. Skilled at building meaningful relationships, communicating effectively, and understanding the needs of others. Known for being dependable, adaptable, organized, and detail-oriented, with strong interpersonal skills and a genuine ability to connect with people from all walks of life. Passionate about making a positive impact, contributing to a team, and creating meaningful experiences through professionalism, empathy, and exceptional service.
Overview
16
16
years of professional experience
Work History
Sales Representative / Dog Trainer
DogWatch of Greater Pittsburgh
04.2021 - Current
- Build trusting relationships with pet owners by understanding their needs and providing personalized solutions.
- Conduct in-home consultations and product presentations while maintaining a professional and customer-focused approach.
- Educate pet owners on products, services, and training solutions to improve the safety and well-being of their pets.
- Provide ongoing customer support, addressing questions and concerns with patience and professionalism.
- Develop lasting client relationships that encourage customer satisfaction, repeat business, and referrals.
- Manage client information, leads, and follow-up communications through CRM systems.
- Demonstrate a genuine understanding of the important bond between pets and their families.
Account Manager
Integrated Assembly Systems
05.2015 - 01.2020
- Managed client accounts while developing and maintaining strong professional relationships.
- Served as a primary point of contact, addressing client concerns and ensuring positive service experiences.
- Listened to customer needs and recommended appropriate solutions.
- Identified opportunities to strengthen client relationships and develop new business.
- Maintained consistent communication and follow-up to support customer satisfaction and retention.
- Successfully balanced multiple accounts, priorities, and administrative responsibilities.
Administrative Assistant to the Vice President
Simmons Business Systems
09.2010 - 02.2014
- Provided administrative support to the Vice President of the company.
- Managed schedules, coordinated meetings, and maintained service records.
- Prepared, formatted, and processed correspondence and documents for customers and for staff
- Organized and maintained files while ensuring accuracy and attention to detail.
- Assisted visitors and staff with professionalism, discretion, and patience.
- Scheduled and dispatched service calls for service techs.
Education
Criminology
Community College of Allegheny County
Pittsburgh, PASkills
- Compassionate Customer Care
- Client and Family Support
- Empathy and Active Listening
- Pet Industry Experience
- End-of-Life Care Awareness
- Relationship Building
- Customer Service and Retention
- Community Outreach
- Communication and Conflict Resolution
- Administrative Support
- Scheduling and Record Management
- CRM Systems and Follow-Up
Timeline
Sales Representative / Dog Trainer
DogWatch of Greater Pittsburgh
04.2021 - Current
Account Manager
Integrated Assembly Systems
05.2015 - 01.2020
Administrative Assistant to the Vice President
Simmons Business Systems
09.2010 - 02.2014
Criminology
Community College of Allegheny County