Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Eilertson

Northwood,IA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Farmerst Trust & Savings Bank
Lake Mills, Iowa
9/23/10 - Current
  • Open accounts-CD's, IRS/HSA's, checking and savings
  • Overdraft & Collections/Small Claims Co-manager
  • Input insurance & title details, Record Mortgages/releases
  • Answer phones, scan docs, print debit cards,
  • Balance cash drawer & vault/balance branch end of day/balance ATM
  • Assist customers in set up of Debit cards & online banking

Receptionist/insurance Manager

Dr Scott Bosacker DDS
Lake Mills , Iowa
07.2008 - 09.2010
  • Answer phones/make appointments
  • Accounts receivable
  • File Insurance/post payments
  • Monthly Statement

Assistant Manager

Pizza Ranch Buffet
Lake Mills, Iowa
06.2006 - 07.2008
  • Manage Staff
  • Prepare food for orders/buffet
  • Scheduling
  • End of day reports/balancing/bank deposit
  • Ordering/inventory

Education

Cosmetology Certificate -

Ridgewater College
Willmar, MN
08-1992

High School Diploma -

DRSH
Renville, MN
05-1989

Skills

  • Telephone Etiquette
  • Good Communication Skills
  • Customer Service
  • Recordkeeping and Bookkeeping
  • Tech-Savvy
  • Positive and Professional
  • Stress Tolerance
  • Time Management
  • Multitasking and Prioritization

References

  • Kermit Singelstad 641-590-0438
  • Cathy Mohlis 641-860-0967
  • Stacy Tritch 641-590-5375

Timeline

Receptionist/insurance Manager

Dr Scott Bosacker DDS
07.2008 - 09.2010

Assistant Manager

Pizza Ranch Buffet
06.2006 - 07.2008

Customer Service Specialist

Farmerst Trust & Savings Bank
9/23/10 - Current

Cosmetology Certificate -

Ridgewater College

High School Diploma -

DRSH

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Laura Eilertson