Laura Ellis
Molalla,OR
Summary
Passionate team member and self-starter with extensive experience in business operations, administrative support, and customer service. Demonstrated success in improving operational efficiency and in fostering strong client relationships. Skill in composing written communication such as responses and inquiries, narrative reports and instructional material. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Owner/Manager
Mt. Hope Farms
01.2013 - Current
- Responsible for the creation and overall operation of a small farm and food-based business.
- Developed and maintained strong relationships with retailers and clients, resulting in repeat business, sales and referrals.
- Implemented in-person and targeted social media marketing strategies to increase brand awareness and attract new customers, both in the Willamette Valley and regionally.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Public Health Emergency Preparedness Coordinator
Union County Public Health Department
06.2011 - 06.2012
- Improved overall County and organizational resilience by conducting regular drills, exercises, and training sessions for Public Health and Union County staff members.
- Established effective partnerships with external organizations for mutual aid during disasters or emergencies.
- Facilitated interdepartmental collaboration in the planning process by creating opportunities for stakeholders to provide input on preparedness strategies.
- Developed incident-specific plans tailored to the unique needs of various types of emergencies and disasters.
Administrative Assistant
The Center for Human Development, Inc.
05.2007 - 06.2011
- Planned and organized local, regional, and other training meetings and events.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital and sensitive company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing and distributing crucial documents, including agendas and meeting minutes.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Tour Desk Agent
Talkeetna Alaskan Lodge
06.2004 - 09.2005
- Created detailed records of all bookings, payments, and correspondence to ensure smooth operations at the tour desk.
- Developed strong relationships with local vendors, ensuring the best deals and exclusive offers for clients.
- Assisted guests in planning memorable vacations by suggesting customized itineraries based on their interests and preferences.
- Maintained up-to-date knowledge of tour offerings, pricing, and availability to provide accurate information to clients.
Education
Bachelor of Science - History
Eastern Oregon University
La Grande, OR06.2007
Skills
- Excellent verbal and written communication skills
- Detail oriented
- Background in researching, collecting, analyzing, and interpreting narrative and statistical data to complete reports and audits
- Hands on experience with payment processing and invoicing with PayPal, Square, and Quickbooks
- Proficient with MS Office Suite desktop and online (ie Word, Excel, Power Point)
- Experience using Survey Monkey, Mail Chimp, Constant Contact, Adobe Acrobat Pro
- Basic website management skills
- Strong social media skills on platforms such as Instagram, Facebook and TikTok
Accomplishments
Recognized by the Good Food Awards for exceptional value added farm products and business operations annually since 2016.
Timeline
Owner/Manager
Mt. Hope Farms
01.2013 - Current
Public Health Emergency Preparedness Coordinator
Union County Public Health Department
06.2011 - 06.2012
Administrative Assistant
The Center for Human Development, Inc.
05.2007 - 06.2011
Tour Desk Agent
Talkeetna Alaskan Lodge
06.2004 - 09.2005
Bachelor of Science - History
Eastern Oregon University
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