Laura Ellis
Magnolia
Summary
Dynamic professional with a proven track record at Wells Fargo Bank, excelling in client support and effective time management. Recognized for achieving top sales referrals and maintaining high customer satisfaction. Skilled in accurate data entry and fostering strong relationships, ensuring compliance and operational excellence in fast-paced environments.
Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
19
19
years of professional experience
Work History
Office Assistant
Tomball HealthMart Pharmacy
Tomball, TX
03.2021 - 01.2023
- Supported daily office operations by managing schedules and organizing documents.
- Assisted in maintaining filing systems and ensuring accuracy of records.
- Coordinated communication between departments to facilitate project progress.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
Transportation CDL Driver
Residential Recycling and Refuge of Texas
Tomball, TX
01.2021 - 02.2021
- Operated commercial vehicles safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Operated garbage truck in compliance with safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle readiness and safety standards.
- Collaborated with team members to optimize waste collection routes for efficiency.
- Engaged with community members to address service-related inquiries and concerns.
Transportation Department
Magnolia Independent School District
Magnolia, TX
11.2014 - 01.2021
- Provided transport for school-aged children grade K-12.
- Operate various types of vehicles safely in all types of weather and traffic conditions.
- Report all accidents and unusual occurrences to dispatch office.
- Adhered to all regulations related to the Americans with Disabilities Act; correctly operated wheelchair lift with proper safety restraints as required.
- Handle difficult situations involving student safety.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Office Administration & Treatment Coordinator
Wheeler Pediatric Dentisty
The Woodlands, TX
11.2012 - 11.2014
- Attention to detail, fast leaner, multi-task while maintaining excellent customer service, communication and interpersonal skills. Very busy office with three doctors, schedule patient appointments and meet & greet in a professional manner.
- Treatment coordinator, verifies insurance, explains pre-determination and explanation of benefits, handles difficult situations, presents treatment plans, reviews charges and provides financial options.
- Process insurance payments and claims, balance accounts receivable, cash, check payments and credit card processing. Maintains new patient, re-care, collection and production goals and meets deadlines.
Assistant Bank President/Personal Banker/Teller
Wells Fargo Bank, N.A.
Magnolia, Waller, Brenham, Spring, TX
07.2004 - 11.2012
- Demonstrated leadership skills in sales and service (achieved GOLD and SILVER in sales referrals), coaching staff in service of products. Was selected to lead in the Wachovia/Wells Fargo conversion in New Jersey.
- Managed the teller-line with efficient transaction processing's, computer skills, strong organizational skills, time management, detailed oriented, comply with polices and procedures.
- Cash handling, credit card processing, weekly ordering cash for branch, balancing vault and teller drawers, scheduling staff, weekly time sheets, salary and expense reports, expense reports, invoices for branch and ensure compliance with audit and operational regulations.
- Contributed to the store receiving the highest overall WOW score between 2008-2010 in the Houston area.
- Excellent customer service, stage directing, cross-selling of all products and referrals and manages customer portoflios.
- Develop and maintain relationship with Wells Fargo Partners.
- Provide the base of Well's Fargo's financial and credit services with the goal of acquiring 100% of the customer's business.
Education
No Degree - Business Administration And Management
Utah Valley State College
Orem, UTNo Degree - Business Administration And Management
Lone Star College
Tomball, TXNavasota High School
Navasota, TX05-1988
Skills
- Client support
- Optimistic mindset
- Effective time management
- Accurate data entry
Accomplishments
A mom to 4 successful children, a MIMI to one special grandson, a wife/best-friend to my husband for 34 years. Managed home, family, church, moving, budget, household and life while husband was in the Guard and Military.
Timeline
Office Assistant
Tomball HealthMart Pharmacy
03.2021 - 01.2023
Transportation CDL Driver
Residential Recycling and Refuge of Texas
01.2021 - 02.2021
Transportation Department
Magnolia Independent School District
11.2014 - 01.2021
Office Administration & Treatment Coordinator
Wheeler Pediatric Dentisty
11.2012 - 11.2014
Assistant Bank President/Personal Banker/Teller
Wells Fargo Bank, N.A.
07.2004 - 11.2012
No Degree - Business Administration And Management
Utah Valley State College
No Degree - Business Administration And Management
Lone Star College
Navasota High School