Laura Enosara
Mesa,AZ
Summary
Dynamic and dedicated professional with experience at JW Marriott Desert Ridge Resort & Spa and American Airlines. Known for exceptional guest service and adaptability in high-pressure situations. Proven ability to handle emergencies with calmness while enhancing customer satisfaction through initiative and empathy. Committed to maintaining a safe and welcoming environment for all patrons.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Pool Attendant/Concierge
JW Marriott Desert Ridge Resort & Spa
Phoenix, AZ
07.2024 - 12.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Flight Attendant
American Airlines
Dallas, TX
09.1991 - 09.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Associate Of Arts - Photography
Santa Monica College
Santa Monica, CA05.2013
Skills
- Guest service
- Adaptability in situations
- Decision-making
- Emergency response readiness
- Patience and empathy
- Initiative and Self-motivation
- Stress management strategies
Timeline
Pool Attendant/Concierge
JW Marriott Desert Ridge Resort & Spa
07.2024 - 12.2024
Flight Attendant
American Airlines
09.1991 - 09.2023
Associate Of Arts - Photography
Santa Monica College