Laura Erives
Houston,Texas
Summary
Passionate interpreter with extensive language experience dedicated to bridging communication gaps for enhanced understanding and productivity. Utilizes an empathic and mindful approach to prevent conflicts arising from cultural differences. Proficient in both online and in-person settings, adept at facilitating conversations despite scheduling constraints or geographical limitations.
Overview
16
16
years of professional experience
Work History
VIDEO RELAY SIGN LANGUAGE INTERPRETER
SORENSON COMMUNICATIONS
05.2022 - Current
- Provides American Sign Language and English interpretations for clients via video while successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provide cultural input to speakers to help parties who do not speak similar languages communicate with and understand one another.
- Supported student education by accompanying non-ASL speaking IEP students during mentor sessions at the VRS center.
VIDEO RELAY SIGN LANGUAGE INTERPRETER
PURPLE COMMUNCATIONS
09.2019 - 05.2022
- Providing high-quality professional sign language interpreting through video relay in a call center.
- Required the use of fluent American Sign Language and spoken English/Spanish language skills, accurate interpreting skills, and thorough knowledge of and adherence to the RID Code of Professional Conduct.
- Streamlined communication processes by providing real-time sign language translation during video conferences and remote meetings.
- Adhere to FCC regulations pertaining to VRS.
- Adhere to Purple Communications Center policies and procedures.
- Be able to effectively interpret in a dialogic manner.
- Demonstrate high quality American Sign Language and spoken English skill.
- Multi-task between interpreting effectively while utilizing video-based technology.
- Ability to collaborate in a professional manner with a team.
JOB COACH/ SIGN LANGUAGE INTERPRETER
PRIDE INDUSTRIES
05.2016 - 08.2019
- Providing employment support to employees with significant disabilities at PRIDE customer sites.
- Assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability.
- Assisted in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork daily as required by PRIDE.
- The second level of responsibility is to interpret training courses, meetings, all-hands meeting, and customer needs.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Also, I used sign language, finger spelling, and gestures and utilized pictorial methods of communication.
LEAD CUSTOMER SERVICE REPRESENTATIVE
SUPREME CLEANERS
08.2012 - 05.2016
- Kept inventory of all garments, clothing and wardrobe in order to maintain record of all business transactions for specific cleaning and washing requirements
- Answering phone calls and resolving any customer issues
- Keeping records of inventory and making sure everything is being documented to provide information to management, co-workers in written form, e-mail, or in person.
STORE TEAM LEAD
CIRCLE K CORP.
07.2011 - 08.2012
- Prepare store and conduct inventory according to policy and business needs
- Maintain adequate staffing levels in response to business demands
- Oversee merchandise displays, cleanliness, and organization of store as well as monitor inventory levels
- Verify and authorize cash transactions and ensure proper pricing of merchandise.
OFFICE MANAGER
EL PASO PERFORMING ARTS CENTER
02.2009 - 06.2011
- Managed financial records and data for the center, along with credit card statements
- Made sure the center was well maintained as far as cleanness, kept inventory on supplies and opened/closed the center
- Entering data to generate bills for clients and keeping track of accounts to provide monthly invoices
- Achieve financial objectives by preparing an annual budget and analyzing costs
- Maintain and organize client information and files by utilizing Microsoft Excel, Microsoft Publisher and other programs for the studio's business needs
- Event coordinator for dance performances and other business events
- Answering telephone calls and assisting customers with any information or request.
JOB COACH/ SIGN LANGUAGE INTERPRETER
FOR PRODUCTIVE PEOPLE INC.
01.2010 - 07.2010
- Shadowing employees to ensure proper training due to having a disability such as Deaf employees
- Help the employee to self-identify skill deficits to work on
- Ensure employees understand their work requirements such as time, attendance, policies and learn appropriate work-related (including social) behaviors when dealing with supervisors and co-workers
- Work with the employee and employer to develop a support system and accommodations for skill deficits, such as executive functioning deficits
- Also, help the employee learn to perform job tasks to the employer's specifications and to learn the interpersonal skills necessary to be accepted as a worker at the job site and in related community contacts.
Education
No Degree - Social Work
EL PASO COMMUNITY COLLEGE
2025
AMERICAN SIGN LANGUAGE (ASL) CERTIFICATE -
EL PASO COMMUNITY COLLEGE
01.2020
HIGH SCHOOL DIPLOMA -
PARKLAND HIGH SCHOOL
05.2011
Skills
- Mental Health First Aid USA Courses/ Suicide prevention training
- Experience in using word processing documents and programs such as Microsoft Word, PowerPoint and Excel Skill in performing data entry and troubleshooting basic computer
- 40 WPM typing speed
- Deaf Culture Knowledge
- Relationship Building
Timeline
VIDEO RELAY SIGN LANGUAGE INTERPRETER
SORENSON COMMUNICATIONS
05.2022 - Current
VIDEO RELAY SIGN LANGUAGE INTERPRETER
PURPLE COMMUNCATIONS
09.2019 - 05.2022
JOB COACH/ SIGN LANGUAGE INTERPRETER
PRIDE INDUSTRIES
05.2016 - 08.2019
LEAD CUSTOMER SERVICE REPRESENTATIVE
SUPREME CLEANERS
08.2012 - 05.2016
STORE TEAM LEAD
CIRCLE K CORP.
07.2011 - 08.2012
JOB COACH/ SIGN LANGUAGE INTERPRETER
FOR PRODUCTIVE PEOPLE INC.
01.2010 - 07.2010
OFFICE MANAGER
EL PASO PERFORMING ARTS CENTER
02.2009 - 06.2011
No Degree - Social Work
EL PASO COMMUNITY COLLEGE
AMERICAN SIGN LANGUAGE (ASL) CERTIFICATE -
EL PASO COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
PARKLAND HIGH SCHOOL
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