Laura Espinosa
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at El Molcajete. Proven ability to enhance guest engagement and satisfaction while efficiently managing cash handling and multitasking in fast-paced environments. Recognized for training new staff and optimizing service flow to ensure memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
El Molcajete
05.2025 - Current
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations consistently.
- Handled guest inquiries and complaints promptly, resolving issues to uphold restaurant reputation for quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Casa Mexico
06.2024 - 06.2025
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain order accuracy.
- Managed cash register transactions, processed payments, and balanced daily sales reports efficiently.
- Assisted in training new servers on menu knowledge and customer service protocols, fostering team cohesiveness.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared cocktails and beverages, ensuring high-quality standards and guest satisfaction.
Head Host
Garibaldi's
02.2023 - 05.2024
- Managed guest seating arrangements to optimize restaurant flow and enhance customer experience.
- Trained new hosts on effective greeting techniques and reservation management systems.
- Collaborated with kitchen and service staff to ensure timely guest service during peak hours.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
El Molcajete
05.2025 - Current
Server/Bartender
Casa Mexico
06.2024 - 06.2025
Head Host
Garibaldi's
02.2023 - 05.2024
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