Laura Estebo
Forest Lake,MN
Summary
Meticulous service billing specialist with expertise in Excel and invoicing processes, optimizing billing procedures to improve accuracy and efficiency.
Results-driven professional with extensive experience in billing procedures and inventory management. Investigates discrepancies, documents root causes, and resolves billing and stock issues. Implements process improvements to increase operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Billing Specialist
PHT Systems
New Brighton, MN
04.2025 - Current
- Processed service invoices of our in-house techs.
- Processed service invoices completed by outside service agents and approved them for payment.
- Submitted warranty claims via the Henny Penny Extranet (an online distributor website).
- Submitted customer invoices through various portals, including Corrigo and the Service Channel.
- Investigated many issues - billing discrepancies, warranty denials and rebills, customer questions regarding invoicing.
- I have many years of experience with Henny Penny equipment and the parts associated with it. Thus, I have a wealth of knowledge in all Henny Penny equipment.
- I was the point person many people would go to with a wide range of questions - including, but not limited to Henny Penny issues, Excel questions, database and software issues.
Parts Dept Manager
PHT Systems
New Brighton, MN
08.1998 - 05.2025
- Set up two inventory software systems.
- Have great knowledge of Excel and often helped others with issues or setting up spreadsheets using multiple equations.
- Was the main go-to for many all-company questions and assistance.
- Managed daily operations of parts inventory and distribution.
- Coordinated with suppliers to ensure timely delivery of parts.
- Oversaw training and development of parts department staff.
- Implemented best practices for inventory management and control.
- Streamlined ordering processes to improve efficiency and accuracy.
- Maintained accurate records of parts usage and stock levels.
- Fostered strong relationships with internal teams and external vendors.
- Responsible for ensuring that all parts are stored in an organized manner according to safety regulations.
- Updated product knowledge by reading about industry changes and new products.
- Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
- Implemented cost-saving measures such as price negotiations with suppliers or switching vendors when necessary.
- Developed strategies for improving efficiency within the department through process automation or streamlining existing processes.
- Monitored inventory levels and reordered stock as needed to meet customer demand.
- Trained new employees on proper use of computer systems related to the part's departments duties such as order entry, invoicing.
- Conducted regular audits of physical stock counts versus book values in order to prevent discrepancies between actual and recorded inventories.
- Operated parts warehouse efficiently and managed inventory levels high enough to meet customer needs and low enough to control inventory investment.
- Received, examined and reshelved returned parts.
- Processed warranty claims and the return of warranty parts. Monitored these closely so no discrepancies existed or parts lost.
Equipment Trainer
PHT Systems
New Brighton, MN
05.1997 - 08.1998
- I worked in a deli while going to college. My manager introduced me to the owner of PHT Systems. Thus, my knowledge of the deli equipment made my transition into the Training Dept an easy move.
- Traveled a fair bit in a five state radius.
- Conducted hands-on training sessions for staff on equipment usage and safety protocols.
- Maintained up-to-date knowledge of industry standards to inform training practices effectively.
Asst Parts Manager
Pht Systems
New Brighton, MN
06.1995 - 05.1997
- Assisted customers with diagnosing issues and recommending appropriate components.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
Deli Clerk
Rainbow Foods
Minneapolis, MN
1990 - 1996
- Prepared specialty trays and special orders.
- Assisted customers with deli product selection and special orders.
- Operated deli equipment including fryers, holding cabinets, rotisseries, ovens, slicers and scales efficiently.
Education
Associate of Arts - Computer Science
Itasca Community College
Grand Rapids05-1990
Computer Science
Augsburg College
MinneapolisSkills
- Excel expertise
- Attention to detail
- Problem solving
- Data analysis
- Process improvement
- Billing procedures
- Invoice processing
- Warranty claims
- Customer relationship management
- Inventory management
Timeline
Service Billing Specialist
PHT Systems
04.2025 - Current
Parts Dept Manager
PHT Systems
08.1998 - 05.2025
Equipment Trainer
PHT Systems
05.1997 - 08.1998
Asst Parts Manager
Pht Systems
06.1995 - 05.1997
Deli Clerk
Rainbow Foods
1990 - 1996
Associate of Arts - Computer Science
Itasca Community College
Computer Science
Augsburg College