Laura Esteves Irlanda

• Manage company’s incoming calls, emails, visitors, and inquiries.
• Created purchased orders, contracts, and process payments.
• Carry out HR function for business.
• Created, maintained and updated filing systems for paper and electronic documents.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Coordinated with kitchen staff regarding wait times and menu item availability.

.

• Set up banquet tables and chairs based on event requirements.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Arranged linens and table settings according to seating plan and event theme.