LAURA ESTRADA
Ontario,CA
Summary
Self motivated individual seeking to promote within the company to help develop supervisors into reaching company metrics and improve employee safety performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
FedEx
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to minimize TLH.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead
FedEx SmartPost
01.2018 - 10.2020
- Knowledgable on safety priorities, sort goals, and employee productivity rates
- Lead quads into reduced clean up times
- Reduce manning in light areas to help where needed
- Knowledge on observing employees strengths in order to Know where to place them
- Working with different management areas to create a safe successful shift
- Make changes in busy areas to help them run efficiently
Trainer
FedEx SmartPost
01.2017 - 01.2018
- 15 days of engagement with new hires (graduated workload)
- Train new hires to safely meet job expectations
- Point out high safety concerns & how to avoid them
- Cross training employees
Package Handler
FedEx SmartPost
08.2015 - 09.2017
- Palletize higher than expectations
- Help clear heavy lanes
- Knowledgable to work in different areas (sort slide, outbound, LVG, unload, organizer)
Education
GED -
Mt. San Antonio College
Walnut, CA2020
Skills
- Great communication skills
- Bilingual (English, Spanish, & Sign Language)
- Teamwork and collaboration
- Job planning
- Safety Precautions
- Employee training and development
- Team building and leadership
- Strong critical thinking skills
- Self-motivated
- Adaptable
- Capable of multitasking in fast paced work environments
- Hardworking
- Planning and Implementation
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Work flow planning
Timeline
Operations Manager
FedEx
10.2020 - Current
Lead
FedEx SmartPost
01.2018 - 10.2020
Trainer
FedEx SmartPost
01.2017 - 01.2018
Package Handler
FedEx SmartPost
08.2015 - 09.2017
GED -
Mt. San Antonio College