Laura Farmakas

• Serve as the primary point of contact, and cultivate and maintain strong relationships with OB/Gyn's and their staff throughout the Las Vegas valley, Henderson and Reno.
• Enhance client satisfaction by quickly addressing patient billing, reporting and overall service issues and provide solutions.
• Work closely with my maternal fetal medicine doctors and communicate up-to-date protocols and new updates on diagnostic testing to the OB and their staff.
• Evaluate our doctor referral report and report to our managing partner significant increases and decreases in revenue.
• Organize and facilitate in-services with my peers to promote new patient programs.

• Contacted my physician accounts and prospects regularly to generate new business and to achieve monthly sales quota.
• Worked hard at developing and maintaining strong relationships with my physician accounts.
• Maintained routine communication with my clients to assess overall satisfaction, resolve issues and promote new laboratory testing.
• Evaluated sales tracking reports to monitor my clients sales revenue. Keeping a watchful eye on upsells (new lab testing) and attrition. Resolved order issues efficiently and enhanced customer satisfaction ratings.

2005 won "Best of Quest" along with my teammates.

2001 won "Top Sales Representative for Toxicology Sales.