Laura Ferrero

• Manage appointment scheduling, client check-ins, and communication through digital systems.
• Maintain accurate client records and billing information to ensure smooth operations and consistent follow-up.
• Respond to member concerns both in person and over the phone, providing empathetic, professional service.
• Support marketing and outreach initiatives to strengthen client relationships and drive engagement.

• Traveled to trade shows and client meetings across major markets to present seasonal fashion collections and drive high volume wholesale orders.
• Managed client accounts with professionalism and precision, ensuring clear communication, timely follow ups, and well organized contracts.
• Built and maintained long term relationships with wholesale buyers by proactively identifying needs and delivering solutions that supported retention and loyalty.
• Handled order coordination and administrative tasks in a fast paced environment, balancing accuracy and efficiency while addressing client questions and concerns.

• Served as the first point of contact for members, ensuring a friendly and efficient front-desk experience.

• Handled membership sales, class scheduling, and payment processing using digital management systems.
• Managed incoming calls and email inquiries, resolving member concerns and assisting with account adjustments.
• Supported studio marketing and events, maintaining brand standards and a professional, welcoming atmosphere.

• Provided compassionate in-home care and daily living support for elderly and disabled clients, ensuring comfort, safety, and emotional well-being.
• Maintained detailed notes on care routines, progress, and appointments while respecting client confidentiality.
• Coordinated medication reminders, appointment scheduling, and transportation assistance as needed.
• Communicated regularly with family members and healthcare professionals to ensure continuity of care.

• Oversaw the full weekend childcare operation across 7 services, leading a team of 80+ volunteers and serving hundreds of families with professionalism and care.
• Managed volunteer onboarding and training processes, ensuring all team members were equipped to provide safe, engaging, and age appropriate care.
• Responded to and resolved volunteer and parent concerns with empathy, strong communication, and sound judgment, maintaining trust and program integrity.
• Implemented and enforced child safety protocols, ensuring compliance across multiple classrooms and age groups.
• Conducted weekly check ins and coordinated communication for a large volunteer base, maintaining strong relationships and consistent program delivery.

• Answered and routed incoming calls, took accurate messages, and greeted visitors in a professional manner.
• Assisted with general office organization, including maintaining supply inventory and keeping the front desk area clean and orderly.
• Helped with scanning, filing, and organizing paperwork to keep project materials and office records up to date.
• Provided day-to-day administrative support to ensure smooth office operations.