Laura Fleming
rochester,MN
Summary
Resourceful professional experienced in coordinating service delivery and managing client communications. Skilled in data entry accuracy and customer satisfaction strategies, consistently delivering high-quality support and solutions that meet client needs.
Overview
12
12
years of professional experience
Work History
Support Services Representative
Zumbro Valley Health Center
Rochester, Minnesota
10.2022 - Current
- Assisted clients with accessing resources and services at Zumbro Valley Health Center.
- Managed communication between clients and healthcare providers for effective service delivery.
- Coordinated scheduling and appointments for various support services and therapies.
- Performed general clerical duties, including making copies, distributing forms, faxing, sorting mail, and word processing letters.
Customer Service Representative
Spectrum
Rochester, Minnesota
03.2015 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs efficiently to enhance service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Troubleshot complex problems and implemented effective solutions using advanced technical skills.
Education
Bachelor of Science - Social Work
Winona State University
Winona, MN05-2010
Skills
- Resource access
- Client management
- Scheduling coordination
- Resource coordination
- Data management
- Customer strategies
- Effective communication
Timeline
Support Services Representative
Zumbro Valley Health Center
10.2022 - Current
Customer Service Representative
Spectrum
03.2015 - 07.2022
Bachelor of Science - Social Work
Winona State University