Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Flores

Summary

Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Shipping and Receiving Specialist

Rainbow Mealworms, Inc.
Compton, CA
11.2020 - 05.2021
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Sustained professional relationships with representatives from FedEx, USPS, and UPS in order to efficiently support the company's shipping needs.
  • Reviewed respective companies' software and communicated errors in programming.

Customer Service Representative

Rainbow Mealworms, Inc.
Compton, CA
07.2020 - 11.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed bulk orders, adjusted wholesale purchases, and handled capital with Square, PayPal, and BigCommerce.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Assisted customers with orders through Intuit QuickBooks and Re:Amaze.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

Sociology

East Los Angeles College
Monterey Park, CA
06.2023

High School Diploma -

Collins Family College Ready High School
Huntington Park, CA
06.2020

Skills

  • Shipment Inspection
  • Shipping and Receiving
  • Mathematical Calculations
  • Shipping Method Optimization
  • Teamwork and Cooperation
  • Building Customer Trust and Loyalty
  • Billing Adjustments and Refunds
  • Livechat Messaging
  • Customer Account Management
  • Order and Refund Processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shipping and Receiving Specialist

Rainbow Mealworms, Inc.
11.2020 - 05.2021

Customer Service Representative

Rainbow Mealworms, Inc.
07.2020 - 11.2020

Sociology

East Los Angeles College

High School Diploma -

Collins Family College Ready High School

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Laura Flores