Laura Flyte
Geneva,IL
Summary
Empathetic and detail-oriented human resources leader with 8 years of experience and 5 years of restaurant management. Ability to learn quickly and adapt to change in a fast-paced environment. Uses strong communication and collaboration skills to improve team member engagement.
Overview
8
8
years of professional experience
Work History
Team Member Relations Supervisor
Portillo's Hot Dogs LLC
2021.10 - Current
- Oversees team member relations specialist and people coordinator to ensure workplace investigations and Human Resources administrative tasks are completed in a timely manner.
- Conducts thorough workplace investigations on sensitive team member relations issues, and provided recommendations to leadership based off of findings.
- Identifies investigation and issue trends in the restaurants, and collaborates with Operations, Legal, and People Business Partner to develops solutions.
- Leads training of current and new restaurant managers on conflict resolution, team member relations procedures, and delivering corrective action.
- Measure team member engagement by visiting restaurants and conducting engagement surveys in order to gather team member feedback.
Employee Relations Lead
Portillo's Hot Dogs LLC
2019.11 - 2021.10
- Conducted investigations into allegations of harassment, discrimination, and other policy violations.
- Lead Manager-in-Training class on Human Resources Policies, training new restaurant leaders on common workplace laws and policies.
- Trained two new Team Member Relations Specialists and one Human Resources coordinator.
Field Employee Relations Representative
Portillo's Hot Dogs LLC
2019.02 - 2019.11
- Performed a dual role of employee relations and recruiting, effectively managing the tasks of both roles.
- Supported restaurants in recruiting efforts by assisting with reviewing resumes, marketing job opportunities through company career Facebook page and local networking, and scheduling interviews and job fairs.
- Conducted thorough workplace investigations and provided employee relations consultations to restaurant management.
People Services Manager
Mariano's Fresh Market
2015.07 - 2019.02
- Served as a resource for all store employees and managers. Responsible all Human Resources Functions of a store with 350+ employees.
- Managed the store's hiring needs: identified open store positions, recruited and sourced candidates utilizing company applicant tracking systems and onsite and offsite recruiting strategies,
- Executed all new hire onboarding procedures, including paperwork processing, new hire orientation, and training schedules.
- Advised store leadership on employee coaching and performance improvement.
- Collaborated with store management and Loss Preventions manager in order to conduct workplace investigations on employee concerns
- Labor Relations: Knowledgeable of company's collective bargaining agreement with Local 881, and worked closely with Local 881 representative to resolve employee grievances.
Education
Bachelor of Arts - Hispanic Studies
Illinois Wesleyan University
Bloomington, IL05.2011
Skills
- Workplace Investigations
- Conflict Resolution
- Interviewing
- Team Member Relations
- HR Policies and Procedures
- Strong and Effective Communication
- Building Relationships
- Proficient in reading Spanish
- Microsoft Office
Accomplishments
Association of Workplace Investigators Certificate Holder (AWI-CH)
Timeline
Team Member Relations Supervisor
Portillo's Hot Dogs LLC
2021.10 - Current
Employee Relations Lead
Portillo's Hot Dogs LLC
2019.11 - 2021.10
Field Employee Relations Representative
Portillo's Hot Dogs LLC
2019.02 - 2019.11
People Services Manager
Mariano's Fresh Market
2015.07 - 2019.02
Bachelor of Arts - Hispanic Studies
Illinois Wesleyan University
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