Laura Foister
Waco,TX
Summary
Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm , polished and nonjudgmental in stressful situations. Adept at identifying dangers and risks with potential for lasting trauma and injury. Adaptable professional that has previously worked closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources.
Overview
10
10
years of professional experience
Work History
Inspector V Unregulated Childcare Operations
Health And Human Services Commission, HHSC
01.2023 - Current
- Searched for and entered intakes of unregulated childcare facilities
- Enhanced company safety standards by conducting thorough inspections of identified illegal operations.
- Provided community engagement to promote public awareness on child safety and what the unregulated operations unit does
- Worked with DFPS on investigations when illegal childcare operation had been identified in a case involving allegations of abuse/neglect
Investigator
Department Of Family And Protective Services
04.2020 - 01.2023
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Documented findings and prepared detailed reports.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
- Conducted interviews with children after building rapport and principals/collaterals on investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collaborated with government agencies on investigations.
- Boosted productivity by training and guiding new employees.
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
Administrative Assistant
Performance Drywall
01.2018 - 03.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Texas Roadhouse
03.2014 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Streamlined server training process for improved employee retention and quicker onboarding.
Education
Bachelor of Science - Criminal Justice
Tarleton State University
Stephenville, TX01.2020
Skills
- Inspection/Investigation Reporting and Documentation
- Project Management
- Corrective Action Planning
- Valid Drivers License
- Training and Mentoring
- Clean Driving Record
- Regulatory Compliance
- Rapport Building
Timeline
Inspector V Unregulated Childcare Operations
Health And Human Services Commission, HHSC
01.2023 - Current
Investigator
Department Of Family And Protective Services
04.2020 - 01.2023
Administrative Assistant
Performance Drywall
01.2018 - 03.2020
Server
Texas Roadhouse
03.2014 - 03.2020
Bachelor of Science - Criminal Justice
Tarleton State University
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