LAURA FRIAS
Mission,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong organizational and communication traits.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
TRAINING COORDINATOR
Kemper Insurance
McAllen, TX
08.2019 - 06.2020
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Provided coaching and mentoring to employees.
AUTO CLAIM ADJUSTER, KEMPER
Kemper Insurance
Mcallen, Texas
02.2019 - 08.2019
- Conducted interviews
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Assessed complex claims and accurately determined value of damages.
- Issued payouts to claimants.
- Managed time efficiently in order to complete all tasks within deadlines.
FNOL Claims Representative - Team Level
Infinity Insurance
Mcallen, Texas
05.2016 - 02.2019
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Education
Bachelor of Science - Orginizational Leadership
South Texas College
Mcallen, TX 08.2017 - 08.2018
High School Diploma -
La Joya Palmview High School
Mission, TX 08.2008 - 05.2011
Skills
Customer Service
Claims handling
Organizational & multi- taskerSkilled problem solver / Quick learnerOrganization and Time Management
Attention to Detail
Multitasking Abilities
Data organization
Problem-Solving
Bilingual
Timeline
TRAINING COORDINATOR
Kemper Insurance
08.2019 - 06.2020
AUTO CLAIM ADJUSTER, KEMPER
Kemper Insurance
02.2019 - 08.2019
Bachelor of Science - Orginizational Leadership
South Texas College
08.2017 - 08.2018
FNOL Claims Representative - Team Level
Infinity Insurance
05.2016 - 02.2019
High School Diploma -
La Joya Palmview High School
08.2008 - 05.2011