Summary
Overview
Work History
Education
Skills
Timeline
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LAURA FRIAS

LAURA FRIAS

Mission,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong organizational and communication traits.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

TRAINING COORDINATOR

Kemper Insurance
McAllen, TX
08.2019 - 06.2020
  • Compiled training handbook and related course materials.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Provided coaching and mentoring to employees.

AUTO CLAIM ADJUSTER, KEMPER

Kemper Insurance
Mcallen, Texas
02.2019 - 08.2019
  • Conducted interviews
  • Examined photographs and surveillance and any other documents relating to claims.
  • Negotiated with claimants to settle claims.
  • Assessed complex claims and accurately determined value of damages.
  • Issued payouts to claimants.
  • Managed time efficiently in order to complete all tasks within deadlines.

FNOL Claims Representative - Team Level

Infinity Insurance
Mcallen, Texas
05.2016 - 02.2019
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.

Education

Bachelor of Science - Orginizational Leadership

South Texas College
Mcallen, TX
08.2017 - 08.2018

High School Diploma -

La Joya Palmview High School
Mission, TX
08.2008 - 05.2011

Skills

Customer Service

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Timeline

TRAINING COORDINATOR

Kemper Insurance
08.2019 - 06.2020

AUTO CLAIM ADJUSTER, KEMPER

Kemper Insurance
02.2019 - 08.2019

Bachelor of Science - Orginizational Leadership

South Texas College
08.2017 - 08.2018

FNOL Claims Representative - Team Level

Infinity Insurance
05.2016 - 02.2019

High School Diploma -

La Joya Palmview High School
08.2008 - 05.2011

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LAURA FRIAS