Laura Frost
Indianapolis,United States
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
19
19
years of professional experience
Work History
Store Manager
Kohl's Corporation - Multi-State Locations
02.2012 - Current
- Oversaw store Operations across Indiana and Minnesota, including Franklin, IN, Lawrence, IN, and Baxter, MN
- Led overall store operations and provided strategic direction for a high‑volume retail team.
- Drove a culture of exceptional customer experience and strong associate engagement through consistent coaching, development, and performance management.
- Oversaw merchandising standards, operational execution, and workload planning to ensure efficiency and brand consistency.
- Held full accountability for key performance metrics, including sales growth, profitability, service outcomes, and operational compliance.
Human Resource/Operations Assistant Manager
Kohl's Department Stores, Inc
Baxter, MN
03.2008 - 02.2012
- Directed daily store operations and service execution to ensure a consistently high‑quality customer experience and strong operational efficiency.
- Led, coached, and developed associates to deliver reliable service standards, accurate processes, and effective workload execution.
- Oversaw all operational and service functions with full accountability for key performance metrics, including sales growth, profitability, customer satisfaction, and compliance outcomes.
Merchandising Manager
Kohl's Department Stores, Inc
Baxter, MN
04.2007 - 04.2008
- Oversaw sales floor merchandising, pricing accuracy, and recovery standards to ensure a compelling and customer‑focused store environment.
- Led, coached, and developed associates to deliver strong service, consistent merchandising execution, and operational excellence.
- Directed all merchandising processes with an emphasis on efficiency, brand presentation, and workload accuracy.
- Held full accountability for key performance metrics, including sales growth, profitability, customer satisfaction, and merchandising compliance.
Education
Bachelor of Science - Supply Chain, Transportation & Logistic Management
Bellevue University
Bellevue, NE08-2025
Skills
- Leadership & Team Development
- Operational Excellence & Process Management
- Merchandising Strategy & Execution
- Customer Experience & Service Quality
Timeline
Store Manager
Kohl's Corporation - Multi-State Locations
02.2012 - Current
Human Resource/Operations Assistant Manager
Kohl's Department Stores, Inc
03.2008 - 02.2012
Merchandising Manager
Kohl's Department Stores, Inc
04.2007 - 04.2008
Bachelor of Science - Supply Chain, Transportation & Logistic Management
Bellevue University