Laura Gadzinski

• Analyzed bodily injury claims to ensure compliance with policy terms and accurately determine liability.
• Coordinated efforts with clients and medical providers to ensure comprehensive documentation for efficient claims processing.
• Conducted thorough analysis of accident reports and medical records to support effective settlement negotiations.
• Ensured clear communication of claim decisions and provided prompt updates to policyholders to enhance customer experience.
• Ensured precise documentation of claim files, capturing all communications and actions to facilitate effective claims adjustment.
• Attended ongoing training sessions to ensure compliance with best practices in bodily injury claims handling.
• Negotiated contractual terms and executed settlements and adjustments to ensure compliance and resolution among attorneys, claimants, and co-defenders.
• Facilitated discussions with policyholders and relevant parties to extract critical details surrounding injury incidents.
• Provided mentorship to new adjusters, enhancing their skills in case management through best practice sharing and strategic guidance.

• Addressed customer policy inquiries and managed claims processing to enhance service efficiency.
• Facilitated informed decision-making by providing accurate details about coverage options and premium calculations.
• Facilitated efficient handling of high-volume calls to uphold customer satisfaction and courtesy during interactions.
• Resolved customer complaints through strategic solutions aimed at enhancing overall customer experience.
• Maintained comprehensive records of customer interactions in CRM systems to support operational efficiency and improve service delivery.
• Fostered customer rapport by employing active listening skills to support retention efforts and encourage positive client feedback.
• Drove exceptional performance outcomes, earning accolades as a top performer among team members.

Led marketing initiatives to support front line sales representatives in Central Florida's tourist market. Cultivated strategic partnerships with guest service companies to drive sales growth. Oversaw maintenance of point of purchase displays across 300+ locations to optimize ticket sales. Executed distribution of marketing collateral to strengthen brand visibility and competitive positioning in the market.