Susyn Deemer
Zephyrhills,FL
Summary
Top performing Bodily Injury Claims Adjuster licensed in all required states. Gifted in negotiating and settling claims. Dedicated to identifying and resolving complex liability claims and coverage issues. Seeking advancement in claims litigation and complex claim handling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
USAA
08.2023 - Current
- Explained coverages and prioritized member satisfaction by communicating and staying available
- Negotiated terms and handled settlements with claimants and co-defenders.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding the injury
- Improved claim resolution times by efficiently managing a caseload of 200-250 bodily injury and liability claims
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
- Interviewed relevant parties to determine claim denial or settlement.
- Prepared and presented complex cases to management and litigation
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Documented claims concisely and thoroughly
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for claims handling.
Auto Claims Adjuster
USAA
08.2022 - 08.2023
- Investigated claims determining liability
- Prioritizing member service and experience by being proactive, compassionate and available to members
- Personal responsibility to follow legal processes to stay compliant and reduce risk
- Address members needs in pleasant manner while setting expectations and explaining coverages
- Reviewed police reports, physical property damage to determine extent of liability.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Documented all findings in concise reports.
Assistant Retail Manager
The Look Boutique
01.2021 - 06.2022
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Supported senior management in implementing and upholding store policies and procedures.
- Audited store operations and records under management direction and resolved discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Shaker And Peel
09.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Event Specialist
Advantage Solutions
11.2019 - 12.2020
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Education
Associate in Claims
The Institutes
Remote09.2024
Alonso High School
Tampa, FL05.2014
Skills
- Claims Investigation
- Document management software
- Medical Records Analysis
- Insurance regulations compliance
- Insurance contracts and policies
- Settlement Negotiation
- Litigation support
- Policy Interpretation
- Complex coverage issues
- Guidewire
Accomplishments
Serving on the Elite Quick Reaction Force team to expedite the closures of the remaining ALR Non-Injury claims. Accepting ownership of each newly assigned claim, diligently working them to resolution or closure. Closed 650+ ALR claims over the course of 9 weeks.
Demonstrates our USAA member is top priority by maintaining open adherence at 89.19%.
Disposition ratio 293% while being on QRF with an overall 131.45% to date.
Certification
Currently getting my AIC designation, following with my AINS and CPCU designation. I am also going back to college next year to get my Bachelors degree.
Timeline
Bodily Injury Claims Adjuster
USAA
08.2023 - Current
Auto Claims Adjuster
USAA
08.2022 - 08.2023
Server
Shaker And Peel
09.2021 - 07.2022
Assistant Retail Manager
The Look Boutique
01.2021 - 06.2022
Event Specialist
Advantage Solutions
11.2019 - 12.2020
Associate in Claims
The Institutes
Alonso High School