LAURA GARCES ORTIZ
Lincoln,NE
Summary
Highly motivated customer service specialist with 3 years of experience seeking a challenging position in an organization that will effectively utilize my customer service experience and translating expertise while offering an opportunity for growth.
Overview
2
2
years of professional experience
Work History
Client Service Specialist Bilingual
Family Service Lincoln
Lincoln, NE
10.2024 - Current
- Greet clients, collect necessary information, and complete intake forms.
- Verify client eligibility for programs based on income, residency, and other criteria.
- Schedule appointments for certifications, nutritionists, and breastfeeding peer counselors.
- Accurately enter client data into the agency’s database.
- Answer phone calls, maintain files, and manage waiting lists.
- Provide detailed information about services and agency policies to clients.
- Refer clients to appropriate services or programs based on their needs.
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
Service Receptionist
Acura of Orange Park
Orange Park, USA
05.2024 - 09.2024
- Greeting customers, answering questions, answer transfer calls, and transferring messages
- Responsible for accepting and processing payments correctly and preparing deposits
- Preparing customer receipts and document transactions
Cashier
Victoria Secret
Orange Park, USA
01.2024 - 05.2024
- Provide daily cashiering tasks like deputing cash and other forms of payment
- To create and maintain a positive relationship with the customers in order to achieve sales goals
- Provide high service standards as directed in other areas such as store cleanliness and security within the cashier counter
- Foster a positive, engaging and ethical work environment
Beauty Advisor
Ulta Beauty
Jacksonville, USA
05.2023 - 04.2024
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable, and courteous service that always takes priority over other related duties
- Courteously handling sales, refunds, and exchanges
- Ensuring the store is replenished throughout the day and merchandising all products to company standards
- Inform guests of current promotions, events and services with the store
Court Monitor
Flying Squirrel
Everett, USA
11.2022 - 04.2023
- Respond to inquiries regarding pricing, waivers, and general company information
- Relay rules and procedures of the court to customers
- Assess appropriate skill levels of customers and advise recommended equipment
- Ensure prompt response and care to customers requiring first aid assistance
Education
High School Diploma -
Mainer High School
Everett, WA06-2023
Skills
- Fluent in Spanish (writing, reading and speaking)
- Great Communication Skills
- Exceptional interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Point-of-sale proficiency
- Computer skills
- Problem solving
- Telephone skills
- Document management
- Leadership
References
- Mayra Oberti, (904) 534-2980, Moberti0715@gmail.com
- Michelle Davishannon, (904) 294-4360
Languages
Spanish
Native/ Bilingual
Timeline
Client Service Specialist Bilingual
Family Service Lincoln
10.2024 - Current
Service Receptionist
Acura of Orange Park
05.2024 - 09.2024
Cashier
Victoria Secret
01.2024 - 05.2024
Beauty Advisor
Ulta Beauty
05.2023 - 04.2024
Court Monitor
Flying Squirrel
11.2022 - 04.2023
High School Diploma -
Mainer High School
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