Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Laura Garcia

Ventura,CA

Summary

Professional Customer Management specialist with solid background in enhancing customer experiences and driving satisfaction. Skilled in team collaboration, problem-solving, and adapting to changing needs to achieve results. Proficient in CRM software, conflict resolution, and communication. Known for reliability and focus on impactful solutions.

Overview

40
40
years of professional experience

Work History

Customer Manager

Acosta/Impact/New Connections
01.2016 - Current
  • Introduce new products and in-store placements.
  • Monitor Sales and in-store promotions.
  • Support marketing initiatives to maximize client brand recognition and sales.
  • Collaborate with distributors, storefronts, buyers and manufacturers to build a professional network of support.
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention.
  • Developed and maintained strong relationships with key clients to ensure ongoing loyalty.
  • Collaborated with sales team to identify customer needs and tailor service offerings accordingly.

Office Manager/Advertising Sales Assistant

U.S. News & World Report
05.1994 - Current
  • Coordinate research for planning recommendations.
  • Drafted Media Kits and Proposal for clients.
  • Prepare Memos & Correspondence.
  • Assisted client contact with sales team.
  • Coordinated special events, trips, and dinners.
  • Maintained and coordinated daily operations procedures.

Office Manager

Rayne Water Conditioning
11.1991 - 05.1994
  • Maintained and coordinated daily operations procedures.
  • Managed A/P, A/R, and collections.
  • Coordinate daily schedules for deliveries.
  • Developed sales leads for sales team.

General Manager

Elephant Bar & Restaurant
01.1986 - 09.1991
  • Managed daily operations.
  • Coordinated marketing and advertising campaigns to build awareness.
  • Supervised training of new/old employees.
  • Maintained daily budget, P & L Statements, A/P and A/R.
  • Inventory

Education

High School Diploma -

ROSEMEAD HIGH SCHOOL
ROSEMEAD, CALIFORNIA
06-1982

Skills

  • Proficient in Microsoft Word, Excel, PowerPoint, Lotus, Act
  • Type 80 WPM
  • Advanced communication skills with ability to manage other effectively
  • Detail-oriented with an ability to organize and coordinate projects to completion
  • Schedule management

Hobbies and Interests

Coaching & playing soccer/softball, camping and maintaining a healthy relationship with my 9 year old son.

Timeline

Customer Manager

Acosta/Impact/New Connections
01.2016 - Current

Office Manager/Advertising Sales Assistant

U.S. News & World Report
05.1994 - Current

Office Manager

Rayne Water Conditioning
11.1991 - 05.1994

General Manager

Elephant Bar & Restaurant
01.1986 - 09.1991

High School Diploma -

ROSEMEAD HIGH SCHOOL

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Laura Garcia