Laura Garcia
North Bergen
Summary
Results-driven and highly organized administrative professional with a strong foundation in healthcare operations and support services. Demonstrates exceptional communication, coordination, and problem-solving skills while managing high-volume workflows with accuracy and efficiency. Recognized for maintaining professionalism, prioritizing competing demands, and supporting clinical and administrative teams to ensure seamless operations. Committed to continuous professional development and delivering high-quality service in fast-paced healthcare environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Office Assistant
Optum Cardiology
Rutherford, NJ
05.2024 - Current
- Conducted EKGs and assisted Physicians while performing exercise stress test.
- Received and routed laboratory results to correct clinical staff members.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Monitored inventory of medical supplies, ensuring timely replenishment to support operational needs.
- Called, faxed pharmacies to submit prescriptions, refills and managed medication prior authorizations.
- Collected and documented patient medical history, vital signs and current chief complaint at intake.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Assisted in the orientation and training of new staff members, fostering an inclusive learning environment that promoted growth within the profession.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Lead Clinical Certified Medical Assistance
Optum Pulmonology And Sleep Center
09.2018 - 05.2024
- Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Prepared, administered and documented medications under direction of licensed medical provider
- Enhanced patient comfort with attentive care and effective communication during respiratory treatments
- Collaborated with multidisciplinary teams to develop customized treatment plans for patients with sleep disorders
- Skilled at working independently and collaboratively in a team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics
- Self-motivated, with a strong sense of personal responsibility
- Organized and detail-oriented with a strong work ethic.
Registered Phlebotomy Specialist
Infinity Diagnostic Labs
07.2013 - 02.2017
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Verified proper storage and transportation of specimens to laboratories
- Enhanced patient experience by providing compassionate and efficient blood collection services
- Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
Certified Medical Assistant
Holger Armas, MD Medical Office
04.2013 - 02.2017
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms
- Completed EKGs, Doppler ultrasounds and other tests based on patient presentation in office
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Education
Associate of Science - Pre-Nursing
Hudson County Community College
Jersey City, NJ08.2024
Certified Billing And Coding Specialist -
Hudson County Schools of Technology
Secaucus, NJ01.2017
Registered Clinical Medical Assistant -
American Training School For Medical Professionals
West New York, NJ04.2013
High School Diploma -
North Bergen High School
North Bergen, NJ06.2007
Skills
- Proficient in Microsoft Office
- Epic EHR and Practice Fusion
- Strong patient and customer care skills
- Ability to multi-task and prioritize without supervision
- Analytical Thinking
- Clinical and administrative support
- Medical terminology/ Medical procedures
Certification
- National Certification Medical Association (NCMANOW.ORG)
- RES (Registered Electrocardiogram Specialist)
- RCMAS (Registered Clinical Medical Assistant Specialist)
- RPS (Registered Phlebotomy Technician)
- National Healthcare Association (NHANOW.COM)
- CBCS (Certified Billing and Coding Specialist)- Hospital/ Medical Office
- BLS/CPR
- AED (Automated external defibrillator)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Office Assistant
Optum Cardiology
05.2024 - Current
Lead Clinical Certified Medical Assistance
Optum Pulmonology And Sleep Center
09.2018 - 05.2024
Registered Phlebotomy Specialist
Infinity Diagnostic Labs
07.2013 - 02.2017
Certified Medical Assistant
Holger Armas, MD Medical Office
04.2013 - 02.2017
Certified Billing And Coding Specialist -
Hudson County Schools of Technology
Registered Clinical Medical Assistant -
American Training School For Medical Professionals
High School Diploma -
North Bergen High School
Associate of Science - Pre-Nursing
Hudson County Community College