Laura Garrett
Dallas
Summary
Results-driven office coordinator with a proven track record in improving clinic operations. Expertise in patient scheduling, inventory management, and problem-solving, leading to reduced wait times and increased patient satisfaction.
Overview
8
8
years of professional experience
Work History
Clinic Coordinator
Return to Health, LLC
Farmers Branch, TX
08.2020 - Current
- Answered phones and provided customer service and assistance to patients and other medical offices.
- Coordinated patient scheduling and managed front office operations efficiently.
- Submitted prior-authorization requests with insurance companies
- Received and scheduled incoming new patient referrals and maintained communication with referring providers.
- Oversaw inventory management for medical supplies, ensuring availability and compliance.
- Trained new staff on clinic protocols, fostering a culture of teamwork and excellence.
- Monitored patient feedback to identify areas for service improvement and quality assurance.
- Facilitated collaboration between healthcare providers to streamline patient care services.
- Managed electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained clinic cleanliness and equipment sanitization
- Maintained and prepared patient medical records
- Assisted physicians and medical providers with patient paperwork
- Prepared narrative reports and visit notes for billing submission
- Other duties as assigned by medical providers and Clinic Director
Case Manager
NexGen Wellness
Addison, TX
03.2018 - 04.2020
- Facilitated communication between patients and healthcare providers.
- Monitored patient progress, adjusting care plans as necessary to ensure optimal outcomes.
- Led case management team meetings to discuss strategies for improved patient services.
- Assisted patients with paperwork related to their workers' compensation claims.
- Assisted front desk staff with scheduling patient appointments and procedures.
- Assisted physicians and medical providers with office visit appointments and patient paperwork.
- Submitted prior-authorization for patient treatments and services.
Education
High School Diploma -
Denton High School
Denton, TXSkills
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Vital signs monitoring
- Team collaboration
- Time management proficiency
- Electronic health records management
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Microsoft office
Timeline
Clinic Coordinator
Return to Health, LLC
08.2020 - Current
Case Manager
NexGen Wellness
03.2018 - 04.2020
High School Diploma -
Denton High School