Detail-oriented listener with customer relations skills. Reliable candidate ready to take on challenges using problem-solving skills to help team succeed. Stays on top of demands in fast- paced environments by utilizing slow periods. Maintains organized, clean and safe work areas while paying attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success.
Hi, I’m
Laura Gasoumian
Sun Valley,CA
Summary
Overview
16
years of professional experience
Work History
U.S. Bank
Non Project IT Analyst
05.2023 - 07.2023
Job overview
- Reviewed and analyzed effectiveness and efficiency of existing systems.
- Processed wire tokens for commercial accounts that were migrating from Union Bank to U.S
- Bank
- Transitioned Union Bank commercial account related signature cards into the U.S
- Bank document portal.
Union Bank
Branch Service and Sales Officer
07.2021 - 05.2022
Job overview
- Recommended solutions to clients based on needs to sell products.
- Demonstrated top-notch customer support.
- Uncovered old accounts and deepened business relationships to increase revenue.
- Facilitated cold calling on a daily basis.
- Expanded communication to establish contact with business prospects.
- Defined sales activity and interactions in CRM system.
- Prioritized high customer satisfaction results.
Bank of America
Relationship Banker
02.2017 - 07.2021
Job overview
- Assigned as backup to management to oversee branch operations.
- Initiated persuasive sales techniques on a day to day basis.
- Integrated the use of technology to assist customers with account maintenance.
- Performed teller transactions to keep teller lines at minimum and yet still deliver exceptional customer service
- Discovered and referred clients to appropriate business partners.
- Established client rapport to generate customer loyalty.
- Mastered the usage of technology to assist customers with basic account management.
Goldstar Bakery
General Manager
01.2008 - 05.2015
Job overview
- Education results miscellaneous
- Assessed financial reports on a weekly to keep records current.
- Executed strong, hard working team by choosing highly qualified candidates for specific positions
- Evaluated prices for goods or services based on customer demand.
- Guided team on daily workloads with confidence.
- Presented products of consistent quality to customers by working directly with vendors on delivery and production issues
- Processed employee and customer disputes using strong problem-solving techniques.
Education
Los Angeles City CollegeLos Angeles, CA
from Psychology
University Overview
Woodbury UniversityBurbank, CA
from Forensic Psychology
University Overview
Skills
- Account Verification and Reconciliation
- Banking Operations Knowledge
- Effective Customer Communication
- Financial Advising
- ATM Balancing
- Cash Handling
- Phone Inquiries
- Customer Satisfaction
- Branch Operations
- Client Relationship Management
- Portfolio Assessment
- Coaching Clients
- Risk Mitigation Strategies
- Client Development and Retention
- Monthly Audits
- Small Business Relations
- Employee Scheduling
- Maintaining Clean Work Areas
- Compliance Requirements
- Labor and Overhead Cost Estimation
- Control Inventory Costs
- Employee Performance Evaluations
- Equipment Maintenance
Timeline
Non Project IT Analyst
U.S. Bank
05.2023 - 07.2023
Branch Service and Sales Officer
Union Bank
07.2021 - 05.2022
Relationship Banker
Bank of America
02.2017 - 07.2021
General Manager
Goldstar Bakery
01.2008 - 05.2015
Los Angeles City College
from Psychology
Woodbury University
from Forensic Psychology
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