Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Gilliam

Hispanic,TX

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

1
1
year of professional experience

Work History

Receptionist/Insurance Agent

Perla Dental of Desoto
DeSoto, TX
03.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Receptionist Administrator

Definitive Dental
Grand Prairie, TX
03.2023 - 03.2024
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Assisted with coordination of events including booking venues, catering services.
  • Responded promptly to emails from customers and other departments within the organization.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Participated in regular training sessions related to customer service best practices.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Resolved customer complaints or answered customers' questions.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
05-1996

Skills

  • Data Entry
  • Administrative Support
  • Scheduling
  • Clerical Support
  • Scheduling appointments
  • Documentation And Reporting
  • Expense Reporting
  • Multi-line telephone skills
  • Positive and professional
  • Multitasking and prioritization
  • Mail distribution
  • Organization skills
  • Greeting and Seating Clients

Languages

English
Professional
Spanish
Professional

Timeline

Receptionist/Insurance Agent

Perla Dental of Desoto
03.2024 - Current

Receptionist Administrator

Definitive Dental
03.2023 - 03.2024

High School Diploma -

Duncanville High School

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Laura Gilliam