Laura Gilmer
Intake Specialist/Case Manager
Toledo,Ohio
Summary
Confident, results-oriented professional with extensive expertise as Residential Case Manager at Talbot Health Services. Specialized in individualized treatment planning and client assessment, promoting effective communication and crisis intervention. Demonstrated success in improving patient outcomes through customized support and compliance monitoring, cultivating a safe and empowering environment for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Case Manager
Talbot Health Services
Toledo, OH
01.2025 - 05.2025
- Facilitated group meetings to educate on life skills, budgeting, coping mechanisms, and safety planning for independent living.
- Ensured compliance with legal requirements while delivering services within facility guidelines.
- Participated in team meetings with case managers and clinicians to assess progress towards service plan goals.
- Maintained accurate records, including progress notes and activity logs, to track patient development.
- Transported patients safely to social activities and medical appointments.
- Administered medication to patients according to established schedules.
Clinical Intake Specialist
Midwest Centers
Maumee, OH
03.2021 - 11.2023
- Maintained confidential patient files in compliance with HIPAA regulations.
- Coordinated intake process, ensuring collection and processing of all required documentation.
- Facilitated PHP/IOP therapy group sessions to teach clients life skills and coping strategies.
- Evaluated patient needs based on assessment results to determine appropriate care levels.
- Reviewed medical records for accuracy and completeness.
- Collaborated with colleagues to resolve issues affecting patient care delivery promptly.
- Responded quickly to inquiries from patients or family members regarding clinical services.
- Conducted follow-up communication with clients to assess satisfaction and service outcomes.
Residential Case Manager
Talbot Clinical Services LLC
Toledo, OH
12.2020 - 03.2021
- Coordinated transportation arrangements for clients when necessary.
- Monitored medication compliance and reported concerns to appropriate staff.
- Facilitated group meetings in residential setting to promote peer support.
- Developed individualized treatment plans based on comprehensive assessments.
- Assisted clients in building essential life skills for independent living.
- Participated in team meetings with case managers and clinicians to evaluate client progress.
- Provided referrals to outside agencies tailored to specific client needs.
- Guided clients in enhancing problem-solving, communication, and time management skills.
Behavioral Health Technician (Contingent)
A Renewed Mind
Alvordton, OH
05.2017 - 09.2018
- Administered medications per physician or psychiatrist prescriptions
- Facilitated group therapy sessions for multiple patients in self-help meeting format
- Enforced regulations to ensure patient safety and compliance with care standards
Education
Bachelor of Science - Psychology in Addictions
Purdue University Global (Formerly Kaplan)
Lafayette, IN 07.2025 - Current
Associate of Applied Science - Human Services
Purdue University Global (Formerly Kaplan)
Indianapolis, IN07-2016
Skills
- Client assessment
- Individualized treatment planning
- Medication administration and monitoring
- Effective communication
- Conflict resolution
- Substance abuse counseling
- Individualized service planning
- Maintaining confidentiality
- Crisis intervention
- Compliance monitoring
- Patient documentation
Affiliations
- Gardening with my family
- Learning . . . daily
Certification
- CDCA II
- CPR and First Aide certified
- Specialize in De-escalation (CPI)
Objective/Goals
The purpose of my life is to help those who still suffer from the Disease of Addiction.
The career goals I have set forth for my own personal growth are to complete my last three courses remaining to finally earn my bachelor degree.
PASSION: My passion is to help and educate individuals, no matter what their circumstances have or may be in this life, to implement the skills, strategies, and plans needed to promote good health and stability in the present, so they will make it to the future . . . sober!
References
References available upon request.
Accomplishments
Achieved helping clients obtain sobriety through group and individual therapy sessions to watch a specific number grow into the field of Social Work
Timeline
Bachelor of Science - Psychology in Addictions
Purdue University Global (Formerly Kaplan)
07.2025 - Current
Residential Case Manager
Talbot Health Services
01.2025 - 05.2025
Clinical Intake Specialist
Midwest Centers
03.2021 - 11.2023
Residential Case Manager
Talbot Clinical Services LLC
12.2020 - 03.2021
Behavioral Health Technician (Contingent)
A Renewed Mind
05.2017 - 09.2018
Associate of Applied Science - Human Services
Purdue University Global (Formerly Kaplan)
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