Laura Gilmore
Fort Drum
Summary
Experienced and results-oriented Management Assistant with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Management Assistant for Dialogue Marketing
Telekom
Weiden In Der Oberpfalz
09.2020 - 11.2024
- Analyzed financial data and prepared reports.
- Coordinated logistics for various social events.
- Coordinated tasks across departments to create comprehensive project plans.
- Customer acquisition, support, and retention.
- Ensured efficient resolution of technical issues for customers.
- Provided support in identifying and selecting optimal candidates for roles.
- Resolved departmental challenges.
- Gained significant experience managing administrative tasks during the employment period.
- Utilized multiple Microsoft Office applications.
- Collaborated effectively with a wide range of individuals.
- Assisted organizational efforts by filing, entering data and answering phones.
Cashier & Good Clearance
Edeka Germany
Weiden In Der Oberpfalz
01.2019 - 01.2023
- Efficiently managed transactions including credit card and gift card payments.
- Implemented secure handling practices for large monetary transactions.
- Managed returns and exchanges in compliance with store protocols.
- Handled customer refunds and credits efficiently.
- Handled supplementary responsibilities directed by supervisors.
- Stocked shelves with merchandise when needed.
- Managed customer complaints in alignment with company protocols.
- Organized cash drawer systematically.
Education
Management Assistant & Customer Relations Internship -
Berufsschule
Regen, Bavaria 02-2023
High School Diploma -
Gustl Lang Wirtschaftsschule
Weiden In Der Oberpfalz06-2018
Skills
- Project Coordination
- Customer relationship management
- Data entry
- Coordinated Event Logistics
- Technical support
- Microsoft Excel
- Effective Conflict Management
- Communication skills
- Time management
- Customer relationship management
- Critical Analysis Skills
- Adaptivity
- Effective Team Collaboration
- Quality assurance
Languages
English
Full Professional
German
Native/ Bilingual
Russian
Elementary
Timeline
Management Assistant for Dialogue Marketing
Telekom
09.2020 - 11.2024
Cashier & Good Clearance
Edeka Germany
01.2019 - 01.2023
Management Assistant & Customer Relations Internship -
Berufsschule
High School Diploma -
Gustl Lang Wirtschaftsschule