Laura Gombita
Scranton,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.5 years of experience in customer service, Knowledge of AR/AP, and Sales.
Overview
10
10
years of professional experience
Work History
Dispatcher Office Assistant
Insurance Auto Auctions, IAA
Pittston, PA
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 30+ daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Evaluated and adjusted over 60 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Accounts Payable Assistant
Insurance Auto Auctions, IAA
Pittston, PA
08.2019 - Current
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained relationships with vendors and managed invoices for Tow bills.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Reviewed account documentation for over 10 accounts, rectified issues and contacted vendors about account changes
Property Management Assistant
Landmark Management And Realty
Scranton, PA
03.2015 - 04.2020
- Greeted approximately 15 prospective tenants weekly.
- Promptly responded to tenant complaints and concerns for over 40 properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Boosted occupancy 10% by leveraging market knowledge and successful promotional strategies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
Valley View High School
Archbald, PA06.2007
Skills
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Proficiency in Microsoft Office and G Suite
- Inbound and Outbound Calling
- Invoice Preparation and Processing
- Dispatching field personnel
- Vendor invoice processing
- Multitasking Abilities
- Self-Motivated
- Relationship building
Timeline
Dispatcher Office Assistant
Insurance Auto Auctions, IAA
08.2019 - Current
Accounts Payable Assistant
Insurance Auto Auctions, IAA
08.2019 - Current
Property Management Assistant
Landmark Management And Realty
03.2015 - 04.2020
High School Diploma -
Valley View High School