LAURA GRAY
Waco,TX
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication reconciliation and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN Case Manager
Sendero Health Plans
05.2021 - Current
- Facilitated appropriate level of care for patients with behavioral health needs in collaboration with social workers to ensure the continuum of care was completed
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Determined and coordinated appropriate level of care to meet individual patient needs
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families
- Incorporated appropriate nursing methods to create individualized care plans
- Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners, and verifying interventions met patients' treatment goals
- Coordinated home care, home infusion and durable medical equipment as appropriate
Sr. Service Coordinator
United Healthcare
05.2014 - 05.2021
- Administered case management for members with comorbidities and rare diseases on state Medicaid plan
- Served as Team Lead and Subject Matter Expert for team of service coordinators
- Facilitated delivery of products and services including DME, in home caregivers, ADA home and vehicle modifications, community services, medical transportation, and dental treatments
- Evaluated members by performing assessments in person, telephonically, and via telehealth
- Developed and implemented member centric Care Plans
- Participated in interdisciplinary teams as appropriate
- Assisted team members and managers with tasks to maintain productivity and meet time frames
- Continuously anticipated member's needs and provided education to member's, caregivers, and families on conditions, treatments, medications, and possible outcomes
- Provided guidance navigating healthcare system and accessing medical care and Rx benefits to members and caregivers
RN Supervisor
Heights Home Health
10.2011 - 05.2014
- Conducted in-home and nursing facility visits to assess patients for appropriate levels of care
- Implemented in-home services and timely deliveries of DME to allow patients to remain safely in their home environments
- Hired, trained, guided, and managed staff to assure they were delivering in home services to meet patients needs
- Submitted timely assessments to state regulatory agency to assure patients continued to receive appropriate care
- Performed-in home visits to pre-fill medication planners and provided education on medications and possible adverse reactions
Registered Nurse
Heart of the Brazos
08.2007 - 10.2011
- Completed comprehensive pre-op mental and physical assessments and obtained surgical clearance from patients physicians
- Implemented pre-op procedures such as IV and monitor placement
- Engaged in continuous monitoring and documenting of patients while under anesthesia
- Administered general anesthesia per physician's orders
- Assisted surgeon throughout sterile surgical procedures in outpatient and hospital surgeries
- Provided continuous PACU monitoring to ensure patient was ready for discharge and reviewed discharge instructions with families
Labor & Delivery Nurse
Providence Hospital
01.2006 - 10.2009
- Completed comprehensive physical and psychosocial admission and triage assessments on high-risk and low-risk pregnant women
- Provided continuous bedside care, IV medication administration, traditional as well as alternative pain management interventions to laboring patients
- Received newborns from delivering physicians and implemented newborn care and resuscitation measures as appropriate
- Served as surgical assisting, circulating, and PACU nurse for Caesarean section patients
- Continuously assessed fetal monitoring strips, updated physicians, and provided necessary interventions
- Administered postpartum and newborn care
- Provided teaching for postpartum care, newborn care, and breastfeeding
Registered Nurse/Nurse Technician
Veterans Administration Hospital
05.2003 - 01.2006
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided coping methods for alleviating feelings of depression and anxiety.
- Educated patients and families about mental health, diagnoses and treatment options.
Education
Associate of Science - Nursing
McLennan Community College
Waco, TXBachelor of Science - Nursing
Texas Tech University
Lubbock, TXSkills
- Behavioral Health Case Management
- Patient and Family Teaching on Comorbidities
- Experienced in Telehealth
- Chronic Disease Management
- Electronic Medical Records Management
- Care Plan Development
- Referral Coordination
- Service Coordination
- Patient and Family Advocacy
Certification
- Certified Case Manager
Community Involvement
Long Term Care Ombudsman
Timeline
RN Case Manager
Sendero Health Plans
05.2021 - Current
Sr. Service Coordinator
United Healthcare
05.2014 - 05.2021
RN Supervisor
Heights Home Health
10.2011 - 05.2014
Registered Nurse
Heart of the Brazos
08.2007 - 10.2011
Labor & Delivery Nurse
Providence Hospital
01.2006 - 10.2009
Registered Nurse/Nurse Technician
Veterans Administration Hospital
05.2003 - 01.2006
Associate of Science - Nursing
McLennan Community College
Bachelor of Science - Nursing
Texas Tech University
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