Laura Green
Lexington Park
Summary
Dedicated to offering exceptional assistance to team members and clients. Organized and dedicated individual with proven track record of providing excellent customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional committed to providing personalized service and quality care.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
MedStar Shah Medical Group
10.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Conducted insurance verification and preauthorizations and managed patient charts.
Orthodontic Assistant
Koterwas Orthodonics
01.2022 - 10.2023
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Prepared patient for orthodontist and performed tasks such as adjusting braces and conducting preliminary examinations.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
Cross Trained Orthodontic Receptionist
Koterwas Orthodonics
01.2022 - 10.2023
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Dental Assistant Student Intern
Island Dental
07.2021 - 11.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry.
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries
- Kept work areas clean, sanitized and organized to minimize infection risk
- Prepared dental rooms and materials
Childcare Assistant Teacher
KinderSmart Enrichment Program
03.2018 - 12.2021
- Documenting daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Observing children to identify individuals in need of additional support and develop strategies to improve assistance.
- Consulting with parents to build and maintain positive support networks and support continuing education strategies.
- Engaging with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
Dental Assistant Training
College of Southern Maryland
La Plata, MD08.2021
Active Dental Radiation Technologist
Maryland Department of Health
Radiation Health And Safety
Dental Assisting National Board, Inc.
09.2021
High School Diploma -
The American School of Correspondence
Lansing, ILAdult & Pediatric 1st Aid/CPR/AED Certification
American Red Cross
Skills
- Teamwork and Collaboration
- Patient Care Standards
- Personable Communication
- Relationship Building
- Appointment Booking
- Office Supplies and Inventory
- Calendar Maintenance
- Telephone Skills
- Information Updates
- Organization Skills
- Prioritization
- Documentation and Recordkeeping
Timeline
Administrative Assistant
MedStar Shah Medical Group
10.2023 - Current
Orthodontic Assistant
Koterwas Orthodonics
01.2022 - 10.2023
Cross Trained Orthodontic Receptionist
Koterwas Orthodonics
01.2022 - 10.2023
Dental Assistant Student Intern
Island Dental
07.2021 - 11.2022
Childcare Assistant Teacher
KinderSmart Enrichment Program
03.2018 - 12.2021
Dental Assistant Training
College of Southern Maryland
Active Dental Radiation Technologist
Maryland Department of Health
Radiation Health And Safety
Dental Assisting National Board, Inc.
High School Diploma -
The American School of Correspondence
Adult & Pediatric 1st Aid/CPR/AED Certification
American Red Cross