Laura Greenwood
ORLANDO,FL
Summary
I am an incredibly driven and optimistic individual. I love to learn new things and have very efficient communication skills. I put my all into everything that I do, and make sure that myself and everyone around me are satisfied. It has been a little while since I have worked, and I'm ready to jump right back in and share my quality traits within the workplace. I am currently taking a brief break from my education, and have a free schedule and flexibility. I am greatly looking forward to new opportunities and experience.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
Orlando, FL, Southern Pines, NC
01.2020 - 09.2024
- Delivered orders efficiently, ensuring timely arrival to enhance customer satisfaction.
- Navigated optimal routes using GPS technology to minimize delivery time and fuel costs.
- Communicated effectively with customers regarding order status and resolved issues promptly.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety standards.
- Collaborated with team members to coordinate peak hour deliveries and maximize productivity.
Host
Bonefish Grill
Southern Pines, NC
03.2019 - 08.2019
- Managed guest seating to optimize restaurant flow and enhance customer experience.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new hosts on procedures and customer service standards.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Host
NINJA New York Restaurant
Manhattan, NY
01.2018 - 07.2018
- Monitored reservations and walk-in traffic to maximize table turnover rates.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Stock Associate
Nature's Own Health Market
Southern Pines, NC
10.2016 - 04.2017
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Streamlined restocking processes to enhance operational efficiency and reduce downtime.
- Organized merchandise displays to maximize customer engagement and optimize space usage.
- Collaborated with team members to maintain clean, organized stock areas for improved workflow.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Managed inventory storage in clean and organized fashion.
- Performed inventory control, such as counting, and stocking merchandise.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
Bachelor of Arts - Recording Arts
Full Sail University
Winter Park, FL05-2027
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Stocking and inventory
- Clear communication
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Record keeping
Timeline
Delivery Driver
DoorDash
01.2020 - 09.2024
Host
Bonefish Grill
03.2019 - 08.2019
Host
NINJA New York Restaurant
01.2018 - 07.2018
Stock Associate
Nature's Own Health Market
10.2016 - 04.2017
Bachelor of Arts - Recording Arts
Full Sail University