LAURA GRISALES
Wharton,NJ
Summary
Business Administration professional with extensive experience in managing daily operations and enhancing customer service within a salon and e-commerce environment. Expertise in financial tracking, payroll coordination, and inventory management contributes to streamlined operations and business growth. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Business Operations & Sales Manager
Santo Liso Alisado LLC
Wharton, NJ
10.2020 - Current
- Co-managed daily operations of salon and e-commerce business, coordinating customer service, scheduling, inventory, suppliers, payroll, and administrative activities to ensure smooth operations.
- Manage Shopify e-commerce operations, including product listings, customer orders, fulfillment coordination, and customer support.
- Maintain financial records and track revenue, expenses, payroll, and operational information using Excel and other business tools.
- Coordinate product purchasing, supplier communication, inventory levels, and salon supplies to support efficient business operations.
- Coordinated payroll, employee scheduling, and administrative tasks to support operational efficiency.
- Managed appointment scheduling and customer communications to deliver a positive and organized customer experience.
- Assist with business planning, pricing, product development, and operational decisions while collaborating with the business partner and external service providers.
Education
Bachelor of Science - Business Administration – Marketing
Montclair State University
Montclair, NJAssociate of Science - Business Administration
Hudson County Community College
Jersey City, NJSkills
- E-commerce operations
- Business Operations & Administration
- Inventory management
- Financial reporting
- Microsoft Office & Excel
- Operational Coordination
- Customer relationship management
- Workforce Management
- Business Development
- Data organization
- Problem Solving & Multitasking
- English and Spanish Fluency
LANGUAGES
Spanish: Native/Bilingual | English: Full Professional Proficiency
Timeline
Business Operations & Sales Manager
Santo Liso Alisado LLC
10.2020 - Current
Bachelor of Science - Business Administration – Marketing
Montclair State University
Associate of Science - Business Administration
Hudson County Community College