Lisa Eltham
Ringmer ,East Sussex
Summary
Offering strong background in sales and operations with focus on building client relationships and enhancing team performance. Knowledgeable about leveraging communication and problem-solving skills to drive business growth.
Driven professional with knack for leadership and strategic planning. Skilled in sales strategies and team management, combined with strong communication and problem-solving abilities. Ready to drive operational excellence and boost revenue growth for organisation.
Seasoned professional in sales and operations management. Specialised in fostering strong customer relationships and streamlined business operations to bolster performance and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Sales and Operations Manager
Peabodys Coffee
Brighton, Worthing, Chichester , East Sussex
01.2020 - Current
- Sales -
- Developed business strategies with Key Focus on increasing market share opportunities.
- Coordinated Sales Operations teams ensuring smooth workflow and efficiency.
- Implemented effective Sales Strategies, enabling revenue growth.
- Motivating sales team towards achieving set targets and objectives.
- Collaborated with marketing department to organise promotional events, generating brand awareness.
- Trained new hires in sales techniques for improved performance results.
- Maintained thorough knowledge of competitive products for strategic planning purposes.
- Provided comprehensive reports on market trends, contributing to informed business decisions.
- Handled budget allocation for various sales activities, ensuring cost-effectiveness.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Analysed sales reports to identify trends and update strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 15 staff, driving performance with motivational strategies to exceed sales targets.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Operations -
- Managed all aspects of inventory for optimisation of stock levels.
- Chairing Team Meetings to ensure improved communication, collaboration and understanding of team goals.
- Streamlined Operational processes to enhance overall productivity.
Conducted performance evaluations, leading to staff development and growth. - Traveled extensively to understand market dynamics better.
- Oversaw compliance with company policies and procedures within team
structure. - Vendor Relationships -
- Established new Client Relationships, driving towards increased business opportunities.
- Fostered strong relationships with Third Party Vendors for favorable negotiation outcomes.
- Negotiated contracts with potential clients, securing profitable deals.
- Customer Services -
- Improved Customer Satisfaction by planning and conducting regular product demonstrations and training.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Florist
Blossom And Bloom
Lewes, East Sussex
03.2018 - 01.2020
- Managed daily flower shop operations for seamless business flow.
- Increased repeat business with superior customer service skills.
- Prepared bespoke bouquets for special occasions to meet client needs.
- Negotiated with suppliers for favourable purchasing terms.
- Handled cash transactions, ensuring accurate financial records were kept.
- Incorporated diverse flora globally into unique designs for international appeal.
- Organised weekly fresh flower orders from wholesalers, maintaining optimal freshness.
- Designed and assembled floral displays using various construction techniques.
- Worked with customers to determine type of arrangement desired and delivery information.
- Quoted and processed customer orders to meet desired specifications.
Monitored flower trends to meet customer demands and remain ahead of competitors. - Sourced flowers from local suppliers to improve sustainability.
- Checked and monitored quality of incoming cut materials.
- Demonstrated product usage and features to customers.
- Prepared bespoke bouquets for special occasions to meet client needs.
- Merchandised stock and controlled stock levels, minimising costs and waste.
- Prepared new flower and greenery shipments for arrangement.
Admin Assistant
FX Lab Limited
Lewes, East Sussex
05.2013 - 01.2020
- Updated company databases by inputting new employee contact information and employment details.
- Applied maths abilities to calculate and check financial figures.
- Transcribed or scanned data to create new files.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Opened and routed business parcels and letters.
- Arranged filing systems for easy use and retrieval by personnel.
Education
GCSEs -
Kings Acadamy Ringmer
Shoreham-by-Sea, West Sussex 09/2001 - 09/2005
Skills
- E-Commerce operations
- Digital marketing campaigns
- Marketing automation tools
- Business intelligence tools
- Familiarity with EPOS systems
- Tactical selling techniques
- Contract preparation
- Sales strategy development
- Profit and loss management
- Technical product knowledge
- Revenue growth strategies
- Market research analysis
Certification
Level 2 Food Hygiene
Level 3 Food Hygiene
Allergens
Manual Handling
Managing customer conflict
Suicide Training
Fire Safety and Awareness
Equality, Diversity & Inclusion Awareness
Workplace First Aid
Excell
References
References available upon request.
Timeline
Area Sales and Operations Manager
Peabodys Coffee
01.2020 - Current
Florist
Blossom And Bloom
03.2018 - 01.2020
Admin Assistant
FX Lab Limited
05.2013 - 01.2020
GCSEs -
Kings Acadamy Ringmer
09/2001 - 09/2005
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