Laura Groomer
Garden Grove,CA
Summary
Dynamic professional with a proven track record in academic support and administrative functions, dedicated to ensuring seamless operations and fostering a collaborative environment for students and faculty. Exceptional organizational skills enable effective management of schedules, resources, and communications, while strong analytical abilities enhance problem-solving and project management capabilities. Recognized for adaptability and a proactive approach, consistently delivering results in fast-paced settings. Committed to continuous learning and growth, ready to leverage interpersonal skills and time management expertise in a full-time role that presents new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Assistant
California State University, Fullerton
Fullerton, CA
09.2023 - 05.2026
- Coordinated student outreach initiatives to enhance engagement and support retention efforts.
- Assisted in organizing academic events, ensuring smooth operations and participant satisfaction.
- Managed scheduling and logistics for departmental meetings, optimizing resource allocation.
- Developed training materials for new student assistants, improving onboarding efficiency.
- Provided administrative support for research projects, facilitating data collection and analysis tasks.
- Mentored junior student assistants, promoting skill development and teamwork dynamics.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Streamlined event planning processes, leading to seamless execution of campus activities.
- Bolstered university's social media presence with engaging content, increasing follower engagement.
- Facilitated positive campus culture by organizing inclusive student events and activities.
- Enhanced office organization by developing efficient filing system, significantly reducing retrieval time.
- Managed scheduling and logistics for guest speakers, enriching academic experience for students.
- Crafted an in-depth handbook that meticulously defines roles and responsibilities to enhance operational clarity.
- Oversaw the systematic distribution of keys to faculty, facilitating operational efficiency and access control.
- Assisted in decorating office spaces for holiday celebrations and special events.
- Facilitated communication with students through calls and emails, guiding them through processes or connecting them with relevant support personnel.
- Oversaw inventory management and timely ordering of essential supplies for faculty needs.
- Facilitated engaging tours for donors, showcasing organizational impact and initiatives.
- Conducted comprehensive interviews and delivered targeted training for incoming student assistants to ensure effective integration into roles.
- Compiled office hours and syllabi for faculty and student accessibility.
- Managed office assignment schedules to optimize resource allocation.
- Ensured cleanliness and organization of work environment to promote safety and efficiency.
- Executed comprehensive planning for two large-scale end-of-year recognition events for students, parents, and faculty.
Delivery Driver
Pizza Hut
Garden Grove, CA
01.2023 - 10.2023
- Delivered orders promptly, ensuring customer satisfaction and maintaining brand reputation.
- Navigated routes efficiently, optimizing delivery times and reducing fuel costs.
- Assisted in training new drivers on safe driving practices and company policies.
- Managed cash transactions accurately during order deliveries, minimizing discrepancies.
- Engaged with customers both in-store and during delivery interactions.
- Facilitated payment processing and ensured customer satisfaction.
- Coordinated food preparation for subsequent day operations. Upheld cleanliness and hygiene standards within the restaurant.
- Demonstrated composure in high-stress environments.
- Resolved customer issues effectively, enhancing overall service quality and client retention.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety standards.
- Coordinated with kitchen staff to streamline order preparation and improve service speed.
Real Estate Internship
MPJ Assets LLC
Anaheim, CA
08.2022 - 11.2022
- Participated in webinars to enhance industry knowledge and professional development.
- Gained practical experience in customer service and sales within real estate sector.
- Conducted thorough reviews of legal documents with an advisor to gain insights into legal processes and practices.
- Generated interest among potential clients through proactive outreach efforts. Achieved increased engagement by effectively communicating service benefits. Facilitated discussions that led to deeper client relationships and potential partnerships.
- Designed and implemented original website content, ensuring alignment with brand messaging and objectives.
- Developed targeted scripts to support telemarketers in engaging potential clients.
- Developed visually appealing mass email flyers to promote events and initiatives across various channels.
- Oversaw construction team activities to maintain efficiency in meeting project deadlines.
- Crafted targeted email messages to enhance audience engagement.
- Managed documentation processes for FBN and ensured accurate state filing for parent company.
- Streamlined lead data into a condensed CSV file for efficient access and analysis.
- Created an excel spreadsheet with detailed information to keep track of leads
- Set up several comparison shopping/pricing lists for various tasks
- Created and set up new emails
- Created name for the fictitious business/DBA
- Collected information on potential clients from various sources
- Summarized key points and decisions made in meetings to ensure clarity and accountability.
- Took photos and videos of properties for legal purposes
- Implemented a systematic folder structure in Google Drive to optimize organization of photos and documents for diverse tasks and property management.
- Assisted in preparing detailed property listings with accurate descriptions and high-quality images.
- Collaborated with team members to streamline administrative processes, improving operational efficiency.
- Developed marketing materials for properties, utilizing social media platforms to increase visibility and interest.
- Contributed to a positive work environment through punctuality, professionalism, and enthusiasm in learning new skills.
- Supported senior agents in closing deals, resulting in more efficient transactions.
- Generated leads through cold calling and networking events, expanding the clientele base consistently.
- Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
- Collaborated with team members to develop innovative marketing strategies for maximizing property exposure.
- Enhanced property value by conducting thorough market research and analysis.
Hostess
The Old Spaghetti Factory
Fullerton, CA
04.2022 - 09.2022
- Achieved high guest satisfaction by greeting visitors with enthusiasm and ensuring prompt seating arrangements.
- Delivered an exceptional dining experience by presenting menus that showcased specials and cocktails, including the Italian cream soda of the month.
- Successfully met diverse guest requests regarding seating preferences, reservations, and mobility accommodations.
- Maintained operational standards through restroom cleanliness, efficient menu runs, accurate guest counting for kitchen coordination, effective table bussing, thorough sterilization of high-touch surfaces and menus, and responsive guest support.
- Managed reservations and waitlists efficiently, optimizing table turnover.
- Greeted and seated guests promptly, ensuring smooth flow of dining experience.
- Trained new staff on seating protocols and customer service standards.
- Collaborated with servers to communicate guest needs and special requests.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Resolved guest inquiries and concerns swiftly, enhancing overall satisfaction levels.
- Monitored dining room activities to ensure adherence to service standards and policies.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Crew Member
McDonald's
Anaheim, CA
05.2021 - 10.2021
- Assist customers with a positive attitude.
- Quickly prepare safe and delicious food items for customers.
- Multi-tasking: 2 or more stations at a time in the drive-thru.
- Provide a clean and safe environment for employees and customers.
- Serve/satisfy customers to the best of my ability.
- Have a positive attitude at all times towards co-workers and customers.
- Restocking food/supplies for myself, co-workers, and the staff at upcoming meetings.
- Prepare food items for lunch and for the following day.
- Have outstanding customer service in a fast-paced environment.
- Prepare a variety of food and drinks for customers.
- Fast-learner, team-builder, leader, role model, and have a positive impact in the workplace.
Sales Associate
Holiday Stationstores
Stanley, ND
02.2019 - 03.2020
- Engaged with customers to streamline purchase processes and identify product availability.
- Conducted regular inspections and sanitation of store facilities to promote customer safety and satisfaction.
- Restocked necessary items throughout the store and in the cooler for Donors Choose.
- Systematically set out and collected frozen goods from the freezer, facilitating next-day availability.
- Assisted kitchen staff with preparing items for the next day.
- Maintain cleanliness in the kitchen.
- Implemented and monitored adherence to food safety standards and regulations to maintain operational integrity.
- Assist co-workers with tasks for efficiency.
- Fostered an inclusive environment to enhance collaboration and customer experience.
- Encouraged teamwork amongst co-workers.
- Managed inventory levels, ensuring stock availability and timely replenishment.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale (POS) systems for accurate transaction processing and cash handling.
- Trained new sales associates on customer service protocols and operational procedures.
- Collaborated with team members to maintain store cleanliness and merchandise presentation standards.
- Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
- Implemented promotional displays to drive sales of featured products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
College Degree - History
California State University-Fullerton
Fullerton, CA05-2026
High school diploma -
Stanley High School
Stanley, ND05-2020
Skills
- Strong Work Ethic
- Detail-oriented
- Proactive & Efficient
- Punctual & Dependable
- Organization Skills
- Scheduling Management & Coordination
- Communication and Interpersonal Skills
- Effective Leadership & Collaborative Skills
- Experienced with Microsoft Office Applications
- Fast Typing Skills
- Customer Service Experience
- Academic & Administrative Support
- Clerical Support
- Data Categorization
- Project Management
- Facilitate Student Engagement
- Point-Of-Sale Operations
Affiliations
- Family Career and Community Leaders of America
- August 2014 to May 2020
- FCCLA is an organization that thrives on students’ success and helps prepare them for what comes after high school. This is done through team-building exercises, leadership roles, volunteering throughout the community, and competitive events called S.T.A.R. Events. As the Vice President of Membership and Development on the 2019-2020 North Dakota FCCLA State Executive Council, I am proud to say that I was a member of this unbelievable organization that helped me not only grow as a person, but as a leader and role model in my school and community. My experience in FCCLA has transformed me from a shy girl into a confident, capable, and determined young woman. I believe that my role in this organization has better prepared me for the workforce and has given me the skills/tools that I need to become the person that I have always wanted to be one step at a time.
Certification
- Driver's License
- Food Handler Certification
- Food Safety Certification
- CPR Certification
Timeline
Student Assistant
California State University, Fullerton
09.2023 - 05.2026
Delivery Driver
Pizza Hut
01.2023 - 10.2023
Real Estate Internship
MPJ Assets LLC
08.2022 - 11.2022
Hostess
The Old Spaghetti Factory
04.2022 - 09.2022
Crew Member
McDonald's
05.2021 - 10.2021
Sales Associate
Holiday Stationstores
02.2019 - 03.2020
College Degree - History
California State University-Fullerton
High school diploma -
Stanley High School