Laura Groves

• Manage multiple phone lines and field customer calls
• Streamline patient check in and maintain updated patient charts.
• Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Maintain confidentiality of sensitive data to protect customer and business information.
• Schedule, coordinate and confirm appointments and meetings.
• Assist doctor with TMS mappings
• Administer TMS treatments, write daily reports, maintain TMS schedule
• Provide exceptional customer service throughout all stages of the TMS experience, fostering strong relationships with patients and their families.
• Increase patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
• Ensure patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
• Displayed exceptional attention to detail in documenting patients'' treatment progress, facilitating effective communication among all members of the healthcare team.

Medical Assistant

• Assist patients with medical issues via phone and relay messages to providers/ Keep open line of communication between provider and patients
• Refill medications/ maintain chart medication list
• Obtain medication prior authorizations/ manage medication samples and pharmacy requests
• Verify narcotics on Eforsce/ Perform nursing visits for narcotic management
• Obtain vital signs (height, weight, BP, Sp02, temp)/ Update medical history since last visit

• Greet patients, drug reps, and visitors
• Field patient calls and incoming inquiries about the clinic
• Proven proficiency with Kareo EMR and scanning patient records
• Schedule patients, manage provider schedules and clinic lunches
• Prepare patient charts daily and confirm and print daily schedule
• Provide medical records to patients, providers, and agencies
• Collect patient balances and incoming payments
• Refer patients for testing, therapies, and to outside providers

• Company Overview: Lakewood Ranch, FL
• Patient check in/ check out & daily payment reconciliation/ bank deposits
• Co-Pay collection and Patient account management
• Maintenance/updating patient EMR & HIPPA patient compliance
• Answering multi-line switchboard/ new patient inquiries
• Patient scheduling for multiple providers
• Maintaining front/back office space and ordering office supplies
• Patient data collection for corporate office
• Lakewood Ranch, FL

• Company Overview: Sarasota, FL
• Responsible for incoming calls and warrantee administration
• Web order processing and emailing
• Inventory management and data entry
• Process accounts receivable and payable
• Responsible for daily shipments to customers/business partners
• Sarasota, FL

• Company Overview: Sarasota, FL
• Electronic patient charting (EClinical)
• Patient Scheduling for 4 physicians, 2 AHP's, 7 Ultrasound Technicians
• Patient check in & out procedures - Demographics and check in sheets
• Process co-pays and outstanding balances
• Basic Insurance verification and validation
• Patient symptoms/complaints
• Operate multi-line switchboard
• Handle incoming patient referrals
• Sarasota, FL